Help: Cannot Open Port

[Brandon708]

Hey everyone,

I'll start by giving you the set up

Flexi 10 using the HP5500

When I go to print a job in Rip and Print it the file rips but it doesn't do anything after that. I open the production manager to check the status and it says "Cannot open port"
I think this has something to do with my computer not being able to find the IP address for the printer. Is there anyway I can fix this so it stop resetting or changing.

Any advice would be greatly appreciated.


Thank you,
Brandon

 

[Quix]

Have you checked the USB# port number is set up correctly in your production manager?

 

[Brandon708]

How would I know if its correct?

I have the printer connect via Ethernet Cable

 

[tooth63]

Check your connection settings on the printer. Sounds like it setting the IP address using DHCP. Set the IP address manually. Its been awhile since I have used a 5500 so Im not sure where its at in the menu. If you can find the IP address you can type it in a web browser and us that menu. Hope this helps.

 

[Brandon708]

what is DHCP?

 

[Brandon708]

I looked at the printer and it gave me the IP address of 192.168.137.128 and I tried to change the port in the production manager to that same IP but it still cannot find port.

 

[Brandon708]

I will say that my Plotter and my desktop printer are working fine. Its just the 5500 that gets this error

 

[tooth63]

Dynamic Host Control Protocol. It automatically gives devices on your network an IP address. Your network switch or router handles this. Its giving your printer a different IP address thats why Flexi can't find it. If you set it up manually it will keep the same IP address all the time and should solve your problem.

 

[GAC05]

ping the printer to see if it can be seen by the system

Open a dos window
then type
ping 192.168.137.128

you should get back 4 replies
if it says "request timed out"
There is something wrong with your network.
I take it this has worked before and something has changed to stop it now?
Updates to a firewall or av software can do this.


wayne k
guam usa

 

[tooth63]

How is your plotter and desktop printer hooked up? If its USB they aren't affected by DHCP so they use the same port all the time.

 

[Brandon708]

Dynamic Host Control Protocol. It automatically gives devices on your network an IP address. Your network switch or router handles this. Its giving your printer a different IP address thats why Flexi can't find it. If you set it up manually it will keep the same IP address all the time and should solve your problem.

I think your exactly correct. How exactly do I set up my router manually?

 

[Brandon708]

ping the printer to see if it can be seen by the system

Open a dos window
then type
ping 192.168.137.128

you should get back 4 replies
if it says "request timed out"
There is something wrong with your network.
I take it this has worked before and something has changed to stop it now?
Updates to a firewall or av software can do this.


wayne k
guam usa

It says it timed out

 

[GAC05]

On a windows system it is the "command prompt"
found under the Accessories tab of the start menu.

wayne k
guam usa

 

[Brandon708]

On a windows system it is the "command prompt"
found under the Accessories tab of the start menu.

wayne k
guam usa

Wayne,

I kinda figured that out. It said it timed out.

 

[Brandon708]

how is your plotter and desktop printer hooked up? If its usb they aren't affected by dhcp so they use the same port all the time.

usb

 

[Brandon708]

Tooth,

Do I need to set the router up with a static IP?

 

[tooth63]

No you need to set your HP up with a static IP so it dosent change. There should be a connection menu on your printer. I can't remember where its at exactly. You will need to know your subnet and gateway settings also. You can find those by typing ip config in a dos window. Give your printer an IP address different then any other device on your network.

 

[GAC05]

How to set the IP on this printer is here:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bpj02807#A2

To add to what tooth said:
Give your printer an IP address different then any other device on your network.

Then set your subnet and gateway to the same settings as your network (I think).
This is what I did but I use a direct cross over cable between the printer and pc with no router.


wayne k
guam usa

 

[Brandon708]

I really apereachate all of your help guys. I did all that and I just cant figure this out. Is there another way to connect the printer so I don't have to do this?

what if I tried a parallel cable instead of a Ethernet.

 

[tooth63]

Yea if it has a parallel connection you could do that. Sorry i couldn't help, kind of hard to walk you through it on here.