I've never seen it. 500 is faster than 300.
Take a good video about it, let's see how it goes. Print with a generic and get the screen as well.
You don't have it showing "Non-HP ink" do you? Aftermarket ink could be reason.
Sorry the video isn't great but I got this about a month ago while both the 360 and 560 where running. And what you can see in the video is the typical behavior that we expect out of each machine. One is running vinyl while the other is running poster
paper but both are on 12 pass. Before someone else tries to say that we aren't comparing apples to apples here, I realize that these are different medias using different profiles and you should expect some differences. However this video is a good example of what we get out of the 560 even if both machines were running the same media, same profile etc.
The 560 is always so slow! After the jobs in this video were finishing running, I ran the numbers and the 360 was printing around 150sf/hr while the 560 was closer to 75sf/hr. Nearly half the speed! Crazy huh? We got this machine in 2020 and its always printed like this. We have ruled out the network being an issue.
Video can be view on YouTube. - HP 360 vs 560 Speed
Also we have never used aftermarket ink. Always HP Original Ink. Any feedback would be appreciated.