Wondering what other businesses would do in this scenario! I have a customer who’s ordered and paid for 3 different types of signs totalling £200, she has now phoned me saying due to a copyright issue she has to completely change her business name, so my quandary is do I charge her full price for the work being done again?
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Help with dilemma
- Thread starter ljwhyte
- Start date
victor bogdanov
Active Member
Are the signs done already? If the signs are done and you have to redo from scratch I would redo at a deep discount, small order should be easy to redo at cost and keep customer happy.
gnubler
Active Member
Entirely up to you. Sometimes it works out better in the long run to not focus solely on money.
I went through this same thing recently where I had to redo window graphics due to a name change. I gave them a break on labor and didn't charge for the removal, and also a discount on the reprint. Positive feedback and reputation is worth more than money, to me.
I went through this same thing recently where I had to redo window graphics due to a name change. I gave them a break on labor and didn't charge for the removal, and also a discount on the reprint. Positive feedback and reputation is worth more than money, to me.