HP 365 not rewinding the spindle

[akuarela]

Hi! Having an issue when loading the 365, hopefully nothing broke... Just to make sure, I tried 2 different substrates, but it's showing "Roll direction not detected. Ensure substrate is tight on the roll and entry". I have had that message before, but easily fixed by manually winding or because it was at the end of the roll. This time it is not responding, and not rewinding.
I was able to print some, but the advance was not as precise as normal, so the 3' banners turned out at least 1/2" shorter than they should.

Of course, before I start taking the whole machine apart, I would like to see if any of you have had this issue and how was it solved, or what part did you change.

Thank you!

 

[Geneva Olson]

has it been happening with banner material? I noticed it happened with me with material that was at the end of the roll. I knew I had enough but for some reason it said roll not detected. When I get this message, I unload and reload the material.
I noticed also with the banner material, the core is thicker and it's difficult to put on the spindle.

 

[akuarela]

Thanks, Geneva. This had happened to me before, but in this case, I tried after the banner (that was not at the end) with adhesive almost full roll, and the same.
So, now I'm looking at buying a

CH955-67064 HP Latex L26500 Rewinder Motor and Gears​

I had a very heavy roll and I think we did something, as I heard a suspicious noise before all this mess happened.

 

[Geneva Olson]

that always worries me with banner material