Tommy Viv
New Member
hey all…
i’m looking for some help with a problem i have been having with my “HP” 54” plotter…
so, as for what i know, this machine is a rebranded Summa D 140 …
i have had 0 issues with any internal parts up until one day, randomly, i go to power on and i get almost no response..other than 8 black rectangles.
upon further inspection, all the simple troubleshooting i end up pulling this machine apart.
power supply inside the machine appears to be in good shape, thoroughly checked with a multimeter from the receptacle through to the main board.
on the main board i found this resistor that seems to have solder that ran up one leg and the other leg seemed to have a poor connection to the board. (left leg) although the resistor itself was not blown.
so… i solder that leg in nicely, double, triple check.. (yes, i was grounded to avoid static damage as well) put the machine back together plug’er in and bam, she fires up and sounds like she’s back to normal…
then i get hit with ALL these codes!
at+e
at+ver
at+mid
at+socka1
at+uart1
at+z
i press through all these (can’t find ANY information on what these mean, and i feel like i’ve done a thorough search but i would love for someone to show me the page i missed) and i load a roll of vinyl and attempt to send it a job.
no ethernet connection, no light when plugged in , nothing.
reinstall up to date firmware through “HP cutter control app” , no fix to the ethernet issue.
now, no big deal, i try to send a job through USB… bam… sent, read, cut perfectly. flawless.
got my jobs done through the week (last week) show up today after one day of inactivity, go to power the machine up…8 more black bars…
no response.. that brings us up to date…
I’m going to tear this machine back apart tomorrow to further inspect and check everything over BUT i am wondering if ANYONE OUT THERE could possibly lead me in the correct direction to resolve my issue… or point out a portion of my problem? has anyone ever seen these codes? i can not seem to figure out how to access the “service menu” or any other functions such as a hard factory reset. let alone any documented error codes that mimic the ones i have…
i am at a loss here, and not to mention, extremely upset at the HP support team for continuing to be useless…(i spent 4 hours on hold one day last week and prior to this issue they have not helped resolve jack in the past)
i am willing and ready at this point to purchase a new machine to continue production with my HP Latex 315, and purchase the parts needed to fix this HP POS rebranded Summa Plotter. (BUT I WILL NEVER PURCHASE AN HP PRODUCT EVER AGAIN) so i am also looking for any feedback and suggestions on a viable substitute for this hunk of shi.
oh also this is my code when i go to configure ethernet connectivity, but that’s not even a concern of mine, i’ll USB my jobs old school if it’s what’s gotta happen to keep printing n cutting…
configure IP
enter+at
at+wann failed
any and all help is greatly appreciated and i thank everyone for their time in advance…
-Tommy
i’m looking for some help with a problem i have been having with my “HP” 54” plotter…
so, as for what i know, this machine is a rebranded Summa D 140 …
i have had 0 issues with any internal parts up until one day, randomly, i go to power on and i get almost no response..other than 8 black rectangles.
upon further inspection, all the simple troubleshooting i end up pulling this machine apart.
power supply inside the machine appears to be in good shape, thoroughly checked with a multimeter from the receptacle through to the main board.
on the main board i found this resistor that seems to have solder that ran up one leg and the other leg seemed to have a poor connection to the board. (left leg) although the resistor itself was not blown.
so… i solder that leg in nicely, double, triple check.. (yes, i was grounded to avoid static damage as well) put the machine back together plug’er in and bam, she fires up and sounds like she’s back to normal…
then i get hit with ALL these codes!
at+e
at+ver
at+mid
at+socka1
at+uart1
at+z
i press through all these (can’t find ANY information on what these mean, and i feel like i’ve done a thorough search but i would love for someone to show me the page i missed) and i load a roll of vinyl and attempt to send it a job.
no ethernet connection, no light when plugged in , nothing.
reinstall up to date firmware through “HP cutter control app” , no fix to the ethernet issue.
now, no big deal, i try to send a job through USB… bam… sent, read, cut perfectly. flawless.
got my jobs done through the week (last week) show up today after one day of inactivity, go to power the machine up…8 more black bars…
no response.. that brings us up to date…
I’m going to tear this machine back apart tomorrow to further inspect and check everything over BUT i am wondering if ANYONE OUT THERE could possibly lead me in the correct direction to resolve my issue… or point out a portion of my problem? has anyone ever seen these codes? i can not seem to figure out how to access the “service menu” or any other functions such as a hard factory reset. let alone any documented error codes that mimic the ones i have…
i am at a loss here, and not to mention, extremely upset at the HP support team for continuing to be useless…(i spent 4 hours on hold one day last week and prior to this issue they have not helped resolve jack in the past)
i am willing and ready at this point to purchase a new machine to continue production with my HP Latex 315, and purchase the parts needed to fix this HP POS rebranded Summa Plotter. (BUT I WILL NEVER PURCHASE AN HP PRODUCT EVER AGAIN) so i am also looking for any feedback and suggestions on a viable substitute for this hunk of shi.
oh also this is my code when i go to configure ethernet connectivity, but that’s not even a concern of mine, i’ll USB my jobs old school if it’s what’s gotta happen to keep printing n cutting…
configure IP
enter+at
at+wann failed
any and all help is greatly appreciated and i thank everyone for their time in advance…
-Tommy
