HP Latex 115 Issues

[swizz]

Hello everyone,

I'm excited to join this community! My name is Jason, and I run Swizz Digital, a business focused on personalized items, graphic design and printing services.

What brought me here is an issue I am having with a new HP Latex 115 purchased in June of this year.
The printer is getting some horizontal banding and also laying down ink where it's not supposed to as shown in the image attached.

What's bizarre is that it will print a perfect white "Letter A" and then a few inches down the print it will mess up the other A by applying partial color to that white "Letter A"

I ran several print-head clean alignment patterns and substrate advance calibrations without success

Has anyone encountered this before could offer some advice?

Thank you in advance.

 

[Peter Martins]

I'm guessing it's a used machine?

You need to remove the bed which the media runs over before going into the heater.

There a 1x 10³ little screws.

Clean all the tiny holes.
Clean the gutter underneath the plates removed.

The other course maybe too much vacuum. This might be the case. You can adjust this once the printer starts printing.

Good luck

 

[swizz]

I'm guessing it's a used machine?

You need to remove the bed which the media runs over before going into the heater.

There a 1x 10³ little screws.

Clean all the tiny holes.
Clean the gutter underneath the plates removed.

The other course maybe too much vacuum. This might be the case. You can adjust this once the printer starts printing.

Good luck

Hey Peter, Thanks for responding.

The printer was purchased new and we have only been printing since late June of this year. I tried using a vector file that printed without issues as recommended by @balstestrat.
However, this is not an option because clients will always send JPEGs.