We have an HP Latex 115, and it is a great machine... But we have somewhat consistent errors with the trailing cable. Usually, we are able to "fix" it by some combination of jiggling the cables going to the carriage, turning it off and on, or completely unplugging it and re-plugging it in in order to resolve the issue. Does anyone know of an actual solution? Or where to find a service manual for the Latex 115? Or the part numbers of the trailing cable and the white flat cable that might be called the flex cable? New to this forum, so thanks in advance for opinions and answers.
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HP Latex 115 Trailing Cable Issues/Replacement
- Thread starter lenawillo
- Start date
balstestrat
Problem Solver
I have wrote about it few times, you can search for it. Just replace the cable.
The part you want is below, don't touch the flex cables, it's rarely an issue.
2ET72-67020 - Trailing Cable
The part you want is below, don't touch the flex cables, it's rarely an issue.
2ET72-67020 - Trailing Cable
I think it was your reply on another thread several years ago that brought me to the forum. I appreciate the help. Do you recommend a certain supplier or parts dealer for quality parts?
balstestrat
Problem Solver
You can order directly from HP. Its HP part always anyway so I don't really think it matters.
HP is telling me that this is not a part that will work for the Latex 115. They are also having a hard time directing me to who can help me to purchase this cable, even within HP. Just wondering if you have ever had this problem? Not sure who should offer better support/parts than the original manufacturer?
balstestrat
Problem Solver
Trust me, it will work.
Enter the part number here and you should be able to order it.
$125.00
2ET72-67020 - Trailing Cable
Enter the part number here and you should be able to order it.
$125.00
2ET72-67020 - Trailing Cable
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Will do. Thank you for the help. Do you happen to have a part number for the flex cables? The boss wants a spare one of those too. Thanks again.
balstestrat
Problem Solver
B4H70-67018
Those really won't break so easily.
Those really won't break so easily.
Thank you. What a lifesaver! More information from you than from the company!