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HP Latex 360 synchronizing wrong media SIZE

Every time I load a roll, my Onyx RIP synchronizes with the printer with the correct media type, but NOT the size. I loaded a 54" roll, and it says it is a 56" roll. Any ideas why it's doing this?


New Member
A generic answer would be to check your media preset in Onyx to see if it is set to 56”.


New Member
mine does that too... likes to set my 54's to 58's and 36's to 38's.. I just override it in Onyx to the correct size.

I'm guessing it's because the media's not always flush w/ the roll so it thinks it's slightly larger than the media actually is and rounds up to the nearest larger size.