Question Hp Latex 570 Onyx Port Issues

[rse290]

Set up our new 570 yesterday, all was well.
This morning, not connected. Getting unable to connect to the following required ports: 8090

Went into windows firewall and allowed or opened 8090.

Anyone else have issues with this? Onyx was no help as it's an "IT" issue.

thanks in advance!

 

[jayhawksigns]

Can you try connecting directly from your RIP to the printer, rule out an issue with your network that way.

 

[rse290]

Can you try connecting directly from your RIP to the printer, rule out an issue with your network that way.

Don't believe that's an option.

 

[dypinc]

Don't believe that's an option.

Can you connect to the printers web page?

Did you set the printers IP address to a static address?

 

[jayhawksigns]

Can you try connecting directly from your RIP to the printer, rule out an issue with your network that way.

Just to clarify, meant running a network cable directly from your RIP computer to the back of the printer.

 

[rse290]

Just to clarify, meant running a network cable directly from your RIP computer to the back of the printer.

Correct and yes IP is static. Onyx finds the IP but immediately give the unable to connect message

 

[Joe House]

Is that IP address used by another device on your network? Have you tried a different IP address?

 

[Bly]

The printers have a connectivity troubleshooter controlled from the front panel.
That might give a clue.

 

[signed_wraps]

The printers have a connectivity troubleshooter controlled from the front panel.
That might give a clue.

If you have a server the printer might be auto assigning itself your server's address. I had the problem with another printer, not our 570. We knew better by the time the 570 was installed.



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[rse290]

Well, thanks for the input, went back thru the firewall rules to allow port 8090 and deleted the most recent updates on the computer.
re-booted printer (for the 4th time) and all is well. Having to go thru to make sure something else on the network didn't jump in and camp on that IP
address, but other than that not really sure which "fix" did the trick but we're back to work!

thanks again!

 

[dypinc]

Having to go thru to make sure something else on the network didn't jump in and camp on that IP
address, but other than that not really sure which "fix" did the trick but we're back to work!

thanks again!

On your router or other device that is assigning IP addresses make sure you reserve the IP address of the printer so that it can not be assigned to something else.

 

[RelocatedEER]

Who did you buy the printer from and why aren't they helping you with the installation?

- RE

 

[jayhawksigns]

On your router or other device that is assigning IP addresses make sure you reserve the IP address of the printer so that it can not be assigned to something else.

I always assign a static IP to our wired equipment in a separate range from what the DHCP uses. Don't want your equipment getting a different IP or as was mentioned, having it's IP picked up by something else.

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