HP Latex 800W Error Code Troubleshooting Inquiry(I used Google Translate)

[DOUL Graphic]

Hi, I work for a sign company in Korea and I use HP Latex 800W. This machine broke down 2 months ago. I asked an authorized HP dealer to repair it, but they said they can't repair it and they don't know what the problem is even though I replaced all the parts listed in the warning message. I'm frustrated and asking because it takes more time to contact HP headquarters for technical support.

Initialization Loading 55% Warning
System Error: 0016-0001-0190
One of the resistors in module 1/2/3 is out of range. If the printer cannot compensate, it may affect the completion of the job. If it affects the print quality, please contact your service representative.

Curing 01 Converter PCA resistance is out of range.

Initialization Loading 80% Warning
System Error: 0016-0002-0001

A system error has occurred. Restart the printer. If the problem persists, please contact your support representative.
Curing Control PCA malfunction error, state or status

System error: 0016-0002-0001
File /ae/PLS_51_24_11/elektra/media/HeaterController/PolestarCuring/HeaterControllerPolestarCuring.cpp
Line number 5374
Class Curing
Subclass CONTROLLER_BOARD
Error not ready
Define PRINT_ENGINE_CURING_ControlLER_BOARD_NOT_READY
Automatic diagnosis
Message text Curing Control PCA initialization failed. PCA not ready
[bt] pah run:
/vobs/polestar/polestar/TARGETS/wrl17-intel_x86_64-ass/home/
bin/product(sysmgr_backtrace[abi:cxx11]0+0x46) [0x1a62586]
/vobs/polestar/polestar/TARGETS/wrl17-intel_x86_64-ass/home /
bin/product(SystemManagerMainSpace::ierror(unsigned long,
SystemManager::ErrorSeverity, char const*, unsigned int, char

I got the above warning message and the authorized HP dealer replaced one of the two main boards(?) installed in the back of the computer, but it didn't work, so I borrowed another board from another company and tested it, replaced the power board, borrowed a cable and tested it, but it didn't work, so I'm going to contact HP headquarters. It'll take more time. Talk once Let's see.
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If the repair time is as long as it is now, it seems like it won't be fixed even after 4 months, so I'm looking for information on other methods on the Internet, but I'm limited, so I'm asking.

Has anyone experienced the same problem as us when the above warning appears? Or does anyone know what to check and how to fix it?

(I wrote this in Google translation, so there may be strange parts.)

 

[JBurton]

Wow, google translate did a fine job. I don't really know what it could be, but sometimes getting a reply gets more eyes on a post, hopefully someone more knowledgeable than I sees this.

 

[RabidOne]

We had a curing module error, not quite the same one, but it turns out there was a pinched cable in the wrap that is on the left side.
Traced it and soldered the cable as the estimate to fix was 4k.

 

[ToTo]

Check resistance of heater element in each curing module. You can also swap them and check if position-code varies. The second error code can be a result of the first code thrown.

 

[balstestrat]

Yeah and check out from the board side. Should be pretty easy and fast to figure out whetever it's the resistor, cables or electronics.

And make sure someone is moving the curing while you are checking it. Unless you really tried with all new cables.

 

[DOUL Graphic]

2Is the attached photo below the Curing Control PCA? It seems to be the same board, but the connection code is connected differently. Is it connected correctly?

 

[JBurton]

What's with the crappy drawing of reptar vs harry potter on a bike?

 

[DOUL Graphic]

Thanks for all the answers. It looks like it's a module heater issue as shown in the picture below.