Hp latex expert needed

[BoxCar Printing Studio]

I’m having an issue with my 365 and need help. Getting a general error code. See attached photos. Any thoughts?

 

[asterisk_k]

The issue is caused because the printer is trying to access an HP URL that is no longer valid.

 

[asterisk_k]

Method : EWS
1. Access the printer’s EWS. by accessing it through internet browser and using url the ip of the plotter

2. go to submit job select the file attached twp
3. Print the file as a job.

printer will restart

 

[balstestrat]

Method : EWS
1. Access the printer’s EWS. by accessing it through internet browser and using url the ip of the plotter

2. go to submit job select the file attached twp
3. Print the file as a job.

printer will restart

Would you care to show how you submit job from the EWS? Take a screenshot for me pls.

 

[P Wagner]

Update the printer firmware to current version, either through a USB stick or via the Embedded Web Server interface. Here is a link to current firmware:

HP Latex 365 Printer Software and Driver Downloads | HP® Customer Support

Download the latest drivers, firmware, and software for your HP Latex 365 Printer.This is HP’s official website that will help automatically detect and download the correct drivers free of cost for your HP Computing and Printing products for Windows and Mac operating system.

support.hp.com

In the event that the firmware update fails, run the Hard Drive Recovery and then install the current firmware.

 

[BoxCar Printing Studio]

Update. So I figured out how to get into the diagnostics menu and did a recovery of hard drive and boom fixed