Authentic2878
New Member
I have been having this issue for 7 months since this printer\cutter was delivered and setup from Montroy. Flexi has downgraded the program to 12, reinstall 19, that is it. They like to imply I am the first person to have this issue. Montroy insults me by asking if the blade is in the right position as if I dont know to check that.
I can go a month and everything will cut fine, but I have now been on 3 weeks and not got one print cut job to cut accurately or print sometimes as photos will show. Production manager shows job correctly, HP 365 shows job correctly, but the info being sent is being lost somewhere. The alignment and calibration on Graphtec is dead on and cuts perfectly.
Prints items that are not part of design, or cuts off part of the design - Doesnt preview it that way
Cuts are way off - SOMETIMES - but previews correctly. If I reprint and recut the exact same job 2-10 times it will cut/print perfectly with NOTHING changing.
Photos attached to show discrepencies
We are sending all jobs from CS6. Using production manager to rip and print.
HP latex 365
Graphtec Fc8600
I can go a month and everything will cut fine, but I have now been on 3 weeks and not got one print cut job to cut accurately or print sometimes as photos will show. Production manager shows job correctly, HP 365 shows job correctly, but the info being sent is being lost somewhere. The alignment and calibration on Graphtec is dead on and cuts perfectly.
Prints items that are not part of design, or cuts off part of the design - Doesnt preview it that way
Cuts are way off - SOMETIMES - but previews correctly. If I reprint and recut the exact same job 2-10 times it will cut/print perfectly with NOTHING changing.
Photos attached to show discrepencies
We are sending all jobs from CS6. Using production manager to rip and print.
HP latex 365
Graphtec Fc8600
