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all of our work is done thru bell and howell techs. since theyve started contracting out their tech work its kind of a crapshoot who you get. do you call hp directly or do you call the company from which you bought the printer for normal tech service?
We use ARC and the tech comes out of the Dayton area I think (we are in Cleveland). He is great. Not sure if he travels to PA or they might have a tech in your area. $200 call out charge then time on site. Best deal I have found yet. Contact Susan at ARC, she will be able to point you in the right direction:
Imaging Resources – Midwest
M 847-287-4031 firstname.lastname@example.org