Were you able to view the file in anything at all? If you have Illustrator, open up the file and save it in a lower format. If you do not have illustrator, send me the file and I'll see if there is anything in the file.
I like Jerid's idea but when all else fails, I put on my dunce cap and send Shaun Morrell at VMP an e-mail and he answers correctly and promptly.
One (USA) Sunday morning I was having a problem. I sent him an e-mail and by Sunday afternoon he had sent back a reply with a fix. Wow I thought that is great service and it was - but I also noted that the e-mail was dated Monday the next day.
I can send him an e-mail in the middle of the night and he is at work!? Cool.
Way to go TO OUR MATES DOWN UNDER - half a day or more ahead of us Americans!
By the way, the AI / EPS viewer in VMP is great for browsing CD's with these two Adobe formats.