Issue with Onyx

[Derekmills]

My self and my other designer have both had this issue, We have both created a file that had one art board in illustrator and saved it out in PDF. After pulling it into Onyx and Ripping it for printing it will then show two even though we are only printing one copy. We found out the hard way when we did a 26 ft banner and we did not catch it until it had already printed it. Does any one have a clue what it may be doing. My printer is the Hp R2000

 

[White Haus]

Is it possible you used a quickset with default quantity is set to "2"?

 

[Derekmills]

no we don't have a quickset set due to all projects being different amounts. so far it has only happened to two projects and it became a very quick issue due to printing an extra 26' banner that was not needed.

 

[White Haus]

Strange. When viewing file in Acrobat, it only shows one page/copy?

 

[Derekmills]

Not that im seeing on my end

 

[Derekmills]

Granted it is a really large file

 

[Jeppe.Nielsen]

It is not possible to open a job in Onyx without using a quickset, if you open it from RipQueue. It will use the «Default» setting/QuickSet. Open a job from JobEditor and check if there is a «QuickSet» drop down menu in the Open dialogue box…

And do check your default QuickSet…it might have a preset number of copies.

 

[Caren Hines]

On your Onyx. Go to the top to where it shows (Quick Sets) Open that. Go to (edit) If its default open it.
Look under the Image: section and make sure it's set at Auto!
That way when you print it you choose how many on the other panel.
Hope that helps!

 

[Derekmills]

Mine is also set to auto