SignLine Norfolk
New Member
I have seen a few posts about issues with their inks but wondering if anyone has had problems with it wrecking their printhead?
My printhead became faulty with a poor test print just for the yellow, it had been in less than a year and I don't run my machine all the time, I had an engineer out, he did everything to try and work out what the issue was but in the end said it has to be the head, put a new head in, off he went, did a small print job but got the same issue again right away, spoke to the engineer and he said it has to be the ink as everything else is fine, spoke to ink supplier who did kindly send an engineer out to have a look too, he did all the same things as the engineer I used originally and despite the head having done less than about 20 mins printing he said it needed a new head, he put one in, then pretty much right away only having done a test print and set up prints it failed again while he was still here, so he had to put in yet another new head, and instead of putting the Nazdar yellow ink cart back in he put in one of their own brand ones and I haven't had that same issue since. That engineer said Nazdar will cover the cost of the new head they put in and should cover the cost of the one I had put in before that and asked for the invoices etc to send to them, but I haven't heard back on that, messaged Nazdar too who are useless at replying to any messages but they have their warranty on their website and should pay for my repairs, it's their yellow that has done all this damage and cost me £1000's. The original engineer said that a lot of ink manufacturers have been having issues with inks at that time and have been causing head failures so it must be a known issue, anyone else had similar problems?
My printhead became faulty with a poor test print just for the yellow, it had been in less than a year and I don't run my machine all the time, I had an engineer out, he did everything to try and work out what the issue was but in the end said it has to be the head, put a new head in, off he went, did a small print job but got the same issue again right away, spoke to the engineer and he said it has to be the ink as everything else is fine, spoke to ink supplier who did kindly send an engineer out to have a look too, he did all the same things as the engineer I used originally and despite the head having done less than about 20 mins printing he said it needed a new head, he put one in, then pretty much right away only having done a test print and set up prints it failed again while he was still here, so he had to put in yet another new head, and instead of putting the Nazdar yellow ink cart back in he put in one of their own brand ones and I haven't had that same issue since. That engineer said Nazdar will cover the cost of the new head they put in and should cover the cost of the one I had put in before that and asked for the invoices etc to send to them, but I haven't heard back on that, messaged Nazdar too who are useless at replying to any messages but they have their warranty on their website and should pay for my repairs, it's their yellow that has done all this damage and cost me £1000's. The original engineer said that a lot of ink manufacturers have been having issues with inks at that time and have been causing head failures so it must be a known issue, anyone else had similar problems?