jv33 head not quite working


New Member
i recently had to replace my sliderboard and mainboard as the coms shorted out and got the voltage error. my tech support was great and i've gotten all but one color to come back. my right side magenta (if you run a test prime) doesn't show at all. i have 100% color in the other primes just not the right side


i've been trying for more than a week with ink fillups and head cleanings on hard and nozzle washes to no avail. and this may sound silly but, do the dampeners correspond with the prime locations? as in, the left side magenta dampener is the magenta prime seen in the photo above or are they backwards? i know the vutek printers don't do that but i cannot remember if the mimaki printers do it backwards.