john.lutzke
New Member
Hello:
The past couple of days our JV4 has been giving us a "Motor Y" message; no error code, just [Line 1 on LCD] "Motor Y" [Line 2 on LCD] "Press <Ent> Key".
It will detect paper rolls without the error, but randomly gives the error when printing jobs or test prints; the carriage stops in the same place when printing a job.
I've cleaned the rail using qtips and 3-in-1 oil but it is still happening. Also, sometimes the carriage will bang against the right side once when the message happens.
Any ideas would be appreciated.
John
The past couple of days our JV4 has been giving us a "Motor Y" message; no error code, just [Line 1 on LCD] "Motor Y" [Line 2 on LCD] "Press <Ent> Key".
It will detect paper rolls without the error, but randomly gives the error when printing jobs or test prints; the carriage stops in the same place when printing a job.
I've cleaned the rail using qtips and 3-in-1 oil but it is still happening. Also, sometimes the carriage will bang against the right side once when the message happens.
Any ideas would be appreciated.
John