Latex 315 Error 25.4:10... Need Help...

[mjohnsonsa]

Started getting error 25.4:10 "Cyan slot ink-level sensor not working properly". I tried replacing with a new Cyan cartridge and error remained (and now I am sure I tagged the new cartridge with the error). After some research I am guessing it is the PIP sensor... my question is where do I buy this part?

P.S. My printer is out of warranty and no longer in a service contract so I would like to go the DIY route if possible...

Matt

 

[balstestrat]

Yep new PIP and it's a 50/50 maybe you need a new cartridge as well if you tried couple times. Might be lucky if you only inserted it once.

Order from where ever you like or direct from HP https://parts.hp.com/hpparts/Default.aspx

B4H70-67137

 

[Steenland]

If it's a genuine HP cartridge, you may be able to get a replacement under warranty. I have in the past when this happened on my Z6100. (And it happened all too often!!)