Imminent Death
New Member
Recently we had a media sensor go out on our Mimaki (Error 50 Media Sense). I talked with our printer supplier on Friday and had a new sensor shipped which came in today. Well, it was the wrong part. The sensor is too big to fit into its cradle (see attached image).
It's funny because after calling tech support back... they said it's the right part, but not (confusing, eh?). Turns out this sensor was updated, and finding our old sensor type is posing a problem. The only part they could find was in Japan with no ETA. So, in a nutshell, we're getting backed up with production and we're gonna be screwed if this goes on more than another day or so.
Does anyone know where we can find the part we need? It's NOT E102206. I don't have the part number for what we're needing (sorry). See the attached image for a better idea.
It's funny because after calling tech support back... they said it's the right part, but not (confusing, eh?). Turns out this sensor was updated, and finding our old sensor type is posing a problem. The only part they could find was in Japan with no ETA. So, in a nutshell, we're getting backed up with production and we're gonna be screwed if this goes on more than another day or so.
Does anyone know where we can find the part we need? It's NOT E102206. I don't have the part number for what we're needing (sorry). See the attached image for a better idea.
