Rant Mimaki Parts Delays

[Goatshaver]

I'm sure I'm not the only one frustrated with this. Mimaki has been so slow on parts lately it's absurd. I ordered cap tops 1.5 months ago and they are still on backorder. I had gotten a package 2 weeks ago thinking it was the caps but it was some cables that were ordered for a service call I had placed 2 months ago. How the hell is a business supposed to operate if you cannot get the parts for the machine....thankfully my caps are in good shape but I'm sure there are folks out there waiting for parts to fix a down machine with no ETA for the resolution. Also I guess they outsourced their shipping from their warehouse and it's been very slow from what I've heard.

This is really frustrating. *grumble*

 

[Solventinkjet]

They did make some major changes to their shipping policies and procedures in the beginning of this year. It got pretty rough there for us dealers as well. When I started a long time ago, every order I placed shipped same day as long as it was before the shipping cutoff. Now there isn't even an official cutoff time so I have to tell customers who order parts expedited that, even though you want it overnight, I can't guarantee it ships today. What cap tops are you looking for? I can look into if there's an ETA or not. Have you considered aftermarket?

 

[John Miller]

I’m replacing my 150-160. Print head clogged, power supply and power control board bad. The rest is useable parts. Got to make room for the new printer.

 

[Black Star]

I'm sure I'm not the only one frustrated with this. Mimaki has been so slow on parts lately it's absurd. I ordered cap tops 1.5 months ago and they are still on backorder. I had gotten a package 2 weeks ago thinking it was the caps but it was some cables that were ordered for a service call I had placed 2 months ago. How the hell is a business supposed to operate if you cannot get the parts for the machine....thankfully my caps are in good shape but I'm sure there are folks out there waiting for parts to fix a down machine with no ETA for the resolution. Also I guess they outsourced their shipping from their warehouse and it's been very slow from what I've heard.

This is really frustrating. *grumble*

More Mimaki excuses...

Since COVID, it seems like customer service has gone to sh*t. It's not only Mimaki but it's super frustrating when you need help and the manufacturers just don't care.

 

[Smoke_Jaguar]

Mimaki's insistence on re-boxing and labeling common parts with their part numbers and crazy markup is a big part of the issue. Had lots of parts get quoted as being 2 months out, good time to have salvage printers around I guess.