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Mutoh 1641 SR stopping halfway

SGdesigns

New Member
Hello everyone,

I have a brand new Mutoh 1641SR and I am trying to print on a 54" roll, but it stops printing at 38". I have
checked at all the settings on Flexisign and Print 21 and it shows the Media at 54", but stops every time.
I know it has to be a setting, but I don't know where else to look.
 
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