Mutoh giving Not Original CMYK error

[scene329]

I've got a Mutoh valuejet 1304 and we went to replace a black cartridge that ran out.. after replacing the cartridge error came up saying "not original" after trying the cartridge a few times we then got a "CMYK not original" error.

Has this ever happened to anyone? Any suggestions?

 

[jiarby]

you need to call your ink vendor and get a replacement smart card for the cartridge.

 

[scene329]

sounds good.

That's what we went ahead and did. I didn't know if we had an alternate option.

 

[timson]

are you still using smart card? if you are still, then you have call your vendor to ask for another card.. is there any company there offering to unlock your ink system?coz it is better if you know someone

 

[Latigo]

Is your ink original Mutoh ink?
We're using the 440ml cartridges from Genesis in our Mutoh, much to Mutoh's disapproval........ We found the inks to be not only a dead match, but slightly more vibrant with no new profiling required. But.........
We've had to take the Mylar sensor decals off the right side of the old cartridge and place it in the same spot on the new cartridge or we'd get that incompatible/not original prompt. Works great, beeps when it low and is literally 1/2 the cost of the same amount of ink from Mutoh.

Latigo

 

[waximoff]

I cant find any info on the "Genesis" cartridges. where do you get them?

 

[Prairieboy]

I took apart the card reader on my 1608 and bent the pins a bit so they would contact the card better re-installed reader and put card back in restarted printer and it read fine. It was a contact problem between the card and reader. It may be worth a try for your system I'm not sure if they have the same setup

 

[jwright350]

If the contacts on the smart card reader are off by 1mm they won't work. Try wedging some paper underneath the cartridge. Otherwise you have a bad smart card, have your ink vendor send you a new one...but be careful to align it in the same position. (draw around the old one with a sharpie to make a template) This is a common mutoh problem.