WVB
New Member
I have been looking for a new printer and plotter with OPOS due to my current Panther not having this option. I have been looking into the Mutoh Falcon and Falcon Jr. As you know I visited Advantage and was very impressed with the Mutoh Jr and the Mimaki print quality. Here is where the fun begins......
In my search for the best price I called Signwarehouse to see what they are selling in terms of printers. Well I asked about the Mutoh's. They said they sold them! So I asked for a quote with the new Panther's with the OPOS. So I got one for the Mutoh Jr 38 and a Panther 40" for $12,050 and a Falcon 48 with 6 colors w/ a Panther 52" for $16,450. I said wow that is around $2500 less then everyone sells them for. These include inks by the way. So next the rep mentioned PrismJet's. Told me they were quite a bit less then the Mutoh name. So I then said well give me a price with the PrismJet and the Panthers. So he gave me the exact pricing as listed above.. I said I thought you said they were quite a bit cheaper? These are the same pricing you gave me with the Mutoh's? So another rep came in on the call and said well I can do them for 11,495 and 15,495. I said wow that is cheaper then the last rep gave me? Now do these include inks? Well no they do not she said. Went on about how the PrismJet is the Mutoh and it is the same exact machine as the Mutoh etc.
Well well well, all along they were giving me the pricing of the PrismJets. Here is what I found out about them. Signwarehouse buys OEM Mutoh's and Mutoh's inks from Mutoh and restamps them with their own name brand PrismJet. The fact that they were deceitful on calling their PrismJet a Mutoh or rather allowing me to believe that they were quoting me for a Mutoh was wrong!!! They should have stated that indeed it was a PrismJet but that it was manufactured by Mutoh would have been better. So I said no way can there be that much price difference between a PrismJet and a Mutoh and not be any difference.. (SSK does the same thing with their Graphtecs and their DesignTech line. Indeed the DesignTech is manufactured by Graphtec for them, but they have changed things such as speed, downforce and dropped down from 8 settings to 4 settings.)
So I called Mutoh. He indeed informed me that the PrismJet is a Mutoh restamped with their name brand. That Signwarehouse needs to be way more careful at their wording... In any event they are one in the same machine. The big difference is the service contract. I said well SW uses Calgraph for service. He said with that being said so does Mutoh. However they are two completely different service agreements. SW has a whole different agreement then Mutoh does with Calgraph. Also SW does not include inks with their setups, they are at additional cost, and if you live in Texas they will send out a install tech for 48 hours one on one support for $2500 extra.
In any event I thought I would mention this for any who cares....
In my search for the best price I called Signwarehouse to see what they are selling in terms of printers. Well I asked about the Mutoh's. They said they sold them! So I asked for a quote with the new Panther's with the OPOS. So I got one for the Mutoh Jr 38 and a Panther 40" for $12,050 and a Falcon 48 with 6 colors w/ a Panther 52" for $16,450. I said wow that is around $2500 less then everyone sells them for. These include inks by the way. So next the rep mentioned PrismJet's. Told me they were quite a bit less then the Mutoh name. So I then said well give me a price with the PrismJet and the Panthers. So he gave me the exact pricing as listed above.. I said I thought you said they were quite a bit cheaper? These are the same pricing you gave me with the Mutoh's? So another rep came in on the call and said well I can do them for 11,495 and 15,495. I said wow that is cheaper then the last rep gave me? Now do these include inks? Well no they do not she said. Went on about how the PrismJet is the Mutoh and it is the same exact machine as the Mutoh etc.
Well well well, all along they were giving me the pricing of the PrismJets. Here is what I found out about them. Signwarehouse buys OEM Mutoh's and Mutoh's inks from Mutoh and restamps them with their own name brand PrismJet. The fact that they were deceitful on calling their PrismJet a Mutoh or rather allowing me to believe that they were quoting me for a Mutoh was wrong!!! They should have stated that indeed it was a PrismJet but that it was manufactured by Mutoh would have been better. So I said no way can there be that much price difference between a PrismJet and a Mutoh and not be any difference.. (SSK does the same thing with their Graphtecs and their DesignTech line. Indeed the DesignTech is manufactured by Graphtec for them, but they have changed things such as speed, downforce and dropped down from 8 settings to 4 settings.)
So I called Mutoh. He indeed informed me that the PrismJet is a Mutoh restamped with their name brand. That Signwarehouse needs to be way more careful at their wording... In any event they are one in the same machine. The big difference is the service contract. I said well SW uses Calgraph for service. He said with that being said so does Mutoh. However they are two completely different service agreements. SW has a whole different agreement then Mutoh does with Calgraph. Also SW does not include inks with their setups, they are at additional cost, and if you live in Texas they will send out a install tech for 48 hours one on one support for $2500 extra.
In any event I thought I would mention this for any who cares....
