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Need a wholesale screenprinter for signs
- Thread starter zmatalucci
- Start date
C5 Service&Repair
New Member
nothing but good luck with Firesprint here
Christian @ Visual Graphx
Active Member
I haven't had experience with Firesprint yet as we don't get much call for screen printing and we can do the rest of their offerings in-house, but I have yet to find a better option for screen printed signs out there.
McDonald Signs
McDonald Signs & Graphics
Signs365
Pixels Are Bad Mmmkay?
New Member
...does screen printing? Since when?
Grizzly
It’s all about your print!
zmatalucci
New Member
thanks for the replies. They dropped the ball and let my order sit for over a week (with $2k order paid in full) because they said they needed an st-3 tax form. They said they e-mailed me for it, but I never got it, and at that point, they should've at least >called me< to ask for it instead of letting my job sit there in pre-flight. Election season is here, and they just lost a ton of work from me.
bannertime
Active Member
Ah, so it was user error.
I always think it's strange that people in a hurry don't stay on top of things. There's a difference between being overbearing and calling every hour and simply following up to see if there is anything that needs done.
I'm constantly checking the process of my outsourced orders. Could be 3-10 at a given moment. Takes 2 minutes to login and check all the vendors. (In fact 4over has an app that makes it really easy! Wish everyone had it.) If something sits somewhere for longer than a day or two, I'm calling and asking what's going on. It's my opinion that I shouldn't have to babysit people. So I don't expect anyone else to babysit me. I'll send emails, text or leave voicemails when necessary, but I'm not going to sit there and try every hour to get a customer to send whatever I need. I'd be at the phone all day. Someone like Firesprint probably has even less time for that. Take it as a lesson learned.
You're a professional, they cater to professionals. This isn't daycare. The customer doesn't care if your vendor "dropped the ball," that's all on you. You failed to follow up and make sure you did everything you needed to do to meet their requirements. It says in the account sign up that your state's tax resale is required.
I always think it's strange that people in a hurry don't stay on top of things. There's a difference between being overbearing and calling every hour and simply following up to see if there is anything that needs done.
I'm constantly checking the process of my outsourced orders. Could be 3-10 at a given moment. Takes 2 minutes to login and check all the vendors. (In fact 4over has an app that makes it really easy! Wish everyone had it.) If something sits somewhere for longer than a day or two, I'm calling and asking what's going on. It's my opinion that I shouldn't have to babysit people. So I don't expect anyone else to babysit me. I'll send emails, text or leave voicemails when necessary, but I'm not going to sit there and try every hour to get a customer to send whatever I need. I'd be at the phone all day. Someone like Firesprint probably has even less time for that. Take it as a lesson learned.
You're a professional, they cater to professionals. This isn't daycare. The customer doesn't care if your vendor "dropped the ball," that's all on you. You failed to follow up and make sure you did everything you needed to do to meet their requirements. It says in the account sign up that your state's tax resale is required.
Attachments
ddarlak
Go Bills!
Completely disagree, holding up an order for sales tax paperwork is just dumb. Happens all the time, I usually catch up with people after the fact myself. Getting the job does is priority #1, dealing with government paperwork bullshite comes when I get around to it.
bannertime
Active Member
Sure, for B2C. I do a quick verification through my state's database anyway. That's not what this is. This is trade work. Anyone could claim to be a reseller, get the order, and ghost them. I'd rather our trade vendors actually verify the legitimacy of their customers before working with them.
ddarlak
Go Bills!
When we are talking deadlines and I prepay for an order and the company sits on it for BS paperwork and doesn't give me a courtesy call, I would never use them just like the OP.
bannertime
Active Member
You can find babysitters on facebook I'm sure.
Not only is Firesprint an honorable Merchant Member but also a helpful, always pleasant participating forum contributor. My personal experience has always been excellent with Firesprint, there work is top notch, my orders are always on time, their pricing is great and they are a progressive company with a nice organized presentation. I agree that initiating an account with a new vendor as a trade only customer can be frustrating but those verification's are for our benefit and are a normal part of conducting business, which we must simply deal with. I don't think your situation warrants publicly trashing a good Merchant Member.
FireSprint.com
Trade Only Screen & Digital Sign Printing
First I want to say that everything Zeth (zmatalucci) said is accurate. We did delay the processing of his order because we didn't have a sales tax permit on file.
We did drop the ball though. We failed to call our customer after our emails went unanswered. This was a failure in our process. It's far too easy to miss an email. Sometimes it's important to just pick up the phone and call.
I have spoken with my team about this, and everyone here understands and agrees that if we don't hear back from a customer within 24hrs, we're going to pick up the phone.
We are growing, and we make mistakes, but we'll learn from them and get better.
I am sorry Zeth.
Gene Hamzhie
CEO, FireSprint
We did drop the ball though. We failed to call our customer after our emails went unanswered. This was a failure in our process. It's far too easy to miss an email. Sometimes it's important to just pick up the phone and call.
I have spoken with my team about this, and everyone here understands and agrees that if we don't hear back from a customer within 24hrs, we're going to pick up the phone.
We are growing, and we make mistakes, but we'll learn from them and get better.
I am sorry Zeth.
Gene Hamzhie
CEO, FireSprint
Christian @ Visual Graphx
Active Member
There you go, a company and owner taking responsibility for the mistakes that happen. Hopefully to the OP you can find a solution to your needs.
zmatalucci
New Member
Thank you for the reply. Perhaps I wouldn't have been so perturbed if the lady who advised me of the situation wasn't so quick to just throw up her hands and not even try to make things right. I used you guys quite often last year with excellent results, and never thought such a miniscule clerical issue could have such an impact on our business relationship.