NO INK AFTER NEW BOX OF INK

[ssfirme]

Ok guys just replace the ink on the HP Scitex FB500 but now its giving me error with the new magenta ink.

 

[Boudica]

might not be hooked up right, or you might have a bad chip?

I just tried to install a new box of magenta, and it had no chip! grrrr.

 

[ssfirme]

dont know if the pictures i uploaded posted or not.

 

[Boudica]

they did not.

 

[ssfirme]

ok here are the pics

 

[ssfirme]

this is another message it gives me when tryin to fill heads with ink

 

[Boudica]

uh oh, you might have a clog in the system. sorry, this is out of my realm. Your going to need a tech, unless you can get in there your self.

 

[WYLDGFI]

Where's Balt....he'd know.

Whats the Exp. date on the ink box?

 

[ikarasu]

check the line from your box to your printer and see if theres a kink... We had this happen once when the operator twisted the plastic line and it kinked and caused a vacuum so no ink could be sucked up. We just de-kinked it the best we could and it seemed to fix itself

 

[ssfirme]

there are no kinks in line, it wont let me do a purge, says pump has been disabled.

 

[Chrxs]

Hello, please check the exp. date, there is still a bad batch out on the market. If possible provide a photo.
regards

 

[Chrxs]

there are no kinks in line, it wont let me do a purge, says pump has been disabled.

Sounds weird but did you a total restart of the machine ? Seperate it from power, wait 10 minutes, reconnect.
Which error number / action do you have ?

 

[ssfirme]

Sounds weird but did you a total restart of the machine ? Seperate it from power, wait 10 minutes, reconnect.
Which error number / action do you have ?

 

[Chrxs]

The magenta heads are empty mhh...did you try to:

0) clean the magenta colour chip and check if its damaged
1) clean magenta head with the air purge
2) clean the heads manually with lint free wipes and printhead flush (or IPA)
3) go to the color menu and "empty the magenta head" and after that "fill the magenta head again" (if necessary repeat the process)
4) restart the scitex (you have to unplug the main plug; under the belt )and error should be gone
5) air purge all heads again
6) print a test pattern

The Door switched not connected isn't a problem; if the connector is plugged out you can reset it.
The Error "Carriage did not move home.." is a problem...did you tried to configure your printer ? Maybe you have to calibrate..there are test for this in the service-menu.

Hope i can help!

regards,
C