binki
Premium Subscriber
We do that with suspect customers. At some point if all we do are quotes we just fire them.
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now that we're back
- Thread starter Geneva Olson
- Start date
Elwood "Woody" Smith
New Member
This is my 36th year in Printing. I have zero patience for the customer clowns, such disrespect. Time is worth a lot of money, do not waste it unless you want to pay for it. Simple. I have fired a few over the years as well for the same reason.
TradeBalanceBoss
New Member
Yup, in a matter of fact way. Nicely, courteous, smiling "How would you like to pay for the order?"
Geneva Olson
Expert Storyteller
lol. So my favorite response was the sending him a shirt mockup with the sleeve cut off or crop top. Honestly, my first thought, when he sent me an email telling me if I could take $500 off because he couldn't afford it, was that he wasted my fcking time again. I really wanted to send him an email and pop out with some sarcasm. Thank god email is between us. I always like posting these scenarios to the group.
I like the snarky responses.
AND I appreciate that you guys have had customers like this as well and that you always have a ready response.
I had to go back through my billing system and look. Dude has never bought anything from me. I have sent him 4 invoices and had to cancel each one of them.
This is an ambulance service. you'd think he'd have more money than this.
I like the snarky responses.
AND I appreciate that you guys have had customers like this as well and that you always have a ready response.
I had to go back through my billing system and look. Dude has never bought anything from me. I have sent him 4 invoices and had to cancel each one of them.
This is an ambulance service. you'd think he'd have more money than this.
Boudica
I'm here for Educational Purposes
Now I'm curious why EMT's need such large shirt sizes...
Geneva Olson
Expert Storyteller
Because they eat a lot? We have 3 ambulance services behind us (not this one in particular) and none of them are this large. So I don't know really why this guy has all the big guys.
binki
Premium Subscriber
They are their "Competitive Eating Team"
Eforcer
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I'm a pinter first. But now, i've been forced into printing merch. This custoner you have is similar to t shirt customers here. I won't do anything without payment. They don't like price too bad. But this guy of you have is dragging your margins down. Anything under $500 paid upfront. 50% after. I would just GHHHHHOOSSSTTTT Him!So, I have had a customer come into my shop requesting a price quote for shirts for the past 2 years. Each time I send him over a price quote, I get ghosted. He keeps coming in saying that we've done work on his ambulances (which we have not). I think we installed one little sticker on one ambulance about 5 years ago.
Anywho, he came in back in October claiming he needed to finally buckle down and get these shirts. and he wanted it dont by the end of the year. By November 20, after ordering samples and having a couple of his guys try things on (hoodies and drifits in tall sizes), I had an invoice sent to him. A month later, after not paying, I canceled the invoice. I was out money for the sample hoodies, but no biggie, I've got a big guy in here who can use them or I can sell them.
GHOSTED AGAIN.
Monday he called me up and asked where we were on this order. He wanted to place his order this week, no ifs ands or buts. I looked back and noticed I had made a mistake on my invoice. I made sure screenprinting services were the same price and the shirts were same price. I adjusted the invoice because the shirts went up in price. I sent a new invoice over to him.
His response: can you knock $500 off the price? I just can't afford that price.
I asked, "where would you like for me to knock off $500?"
his response: "just shave some off of each shirt".
My response: "i'll see if I can get you some cheaper shirts". I found some cheaper shirts and hoodies in the regular sizes, but the talls wont get any cheaper.
Mind you: more than half the order is 2xlt, 3xlt and 4xlt hoodies and drifits.
anybody got any lines on tall royal blue hoodies and drifits?
JBurton
Signtologist
I can only imagine two hefty EMT's in the back with a patient strapped to a gurney, with their beer guts resting on them from either side. Probably in the style of a Farside comic or something.
This could just be the classic 'good deal' customer. I worked with a big shop installing signs for a frozen custard franchise. We did about 10 over 3 years. Every time the owner, who sounded like classic trump, would call and shout at me that I needed to come off the price for this thing, that thing, good god man we knock these out in 5 minutes. Classic bombastic sh*t. After the first couple, I was talking to his shop manager, a terrific fellow that always got me the info/parts/ whatever was needed. He told me the boss would come out to the shop floor to make these calls, and it made him happier than a pig in sh*t to get $100 off whatever $10k sign install he was selling. So I should take my prices, mark them up with a fair amount that I was willing to discount later, and stand firm after the discount. So a $500 set of letters turned into 750, then I could come off 250, and thus appease the a$$hole and still make my money.
This could just be the classic 'good deal' customer. I worked with a big shop installing signs for a frozen custard franchise. We did about 10 over 3 years. Every time the owner, who sounded like classic trump, would call and shout at me that I needed to come off the price for this thing, that thing, good god man we knock these out in 5 minutes. Classic bombastic sh*t. After the first couple, I was talking to his shop manager, a terrific fellow that always got me the info/parts/ whatever was needed. He told me the boss would come out to the shop floor to make these calls, and it made him happier than a pig in sh*t to get $100 off whatever $10k sign install he was selling. So I should take my prices, mark them up with a fair amount that I was willing to discount later, and stand firm after the discount. So a $500 set of letters turned into 750, then I could come off 250, and thus appease the a$$hole and still make my money.
Texas_Signmaker
Very Active Signmaker
I drove past an ambulance yesterday and was just thinking why does it need to be on a kenworth chassis? They used to be on e450 or f450
mfatty500
New Member
Or the using an old Hearse, back in the day. If you are old enough to remember them being used.
Geneva Olson
Expert Storyteller
perhaps he made a mistake....
Stacey K
I like making signs
I would tell him the price is the price and don't be nice about it. He's just trying to con you. You telling me grown men cannot afford to buy a tshirt and a hoodie? Then they are losers.
Sport Tek is the cheapest decent quality there is. I sell a ton of them. Talls/bigs are EXPENSIVE no matter what the brand. I rarely spend time looking for cheaper alternatives for people because I feel like Sport Tek/Gildan/Port&Co are already super reasonable and most of my customers have graduated away from Gildan/P&C and go for nicer quality now.
Do not lower your price. Screen printing is cheap enough the way it is.
Sport Tek is the cheapest decent quality there is. I sell a ton of them. Talls/bigs are EXPENSIVE no matter what the brand. I rarely spend time looking for cheaper alternatives for people because I feel like Sport Tek/Gildan/Port&Co are already super reasonable and most of my customers have graduated away from Gildan/P&C and go for nicer quality now.
Do not lower your price. Screen printing is cheap enough the way it is.
Boudica
I'm here for Educational Purposes
Bam!
....anyone got a mic for Stacey to drop?
Geneva Olson
Expert Storyteller
But you know what's funny. I'm a 2xl girl. I've been as big as 3xl. and I know there's a higher price for larger shirts. I think everyone who's larger knows they have to pay more for their tshirts..no matter whether it's shirts or hoodies. i'm actually an XLT. (that long torso makes me get bigger shirts because the others aren't long enough..and ride up.
Stacey K
I like making signs
Exactly right! Up here in cheese and beer territory, there's a lot of overweight people and I rarely have anyone question the extra fee for larger sizes. Infact the daycare my sister owned, most of the women were 4X or 5X so I made the logo a little bigger than normal on the front chest LOL
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