Need Help Onyx Gamaprint not recognizing cut paths

[regardstobuck]

Hey all,

Recently when we go to add jobs into Gamaprint RIP-Queue they add fine but when we go to print the job we get the error message "a cutter is selected but there are no cut data for this image". I found this guide, attached below, and everything checks out the same as the guide, but still no results. Honestly completely lost on what changed or went wrong, only thing I can think of that there was a power outage for a couple hours last weekend and that maybe that affected something? Any help would be much appreciated.

Thanks,
RegardstoBuck

 

[balstestrat]

It actually tells you what is wrong. Your file doesn't contain cut data. Now why is that? You might have named the line different. Maybe you are exporting the file wrong.

You can double click on your file in the queue and check the last menu "named colors". It will show you what spot colors the file has. Because it's giving this error we know your file doesn't have "CutContour" on it (or rare case, someone has messed up the quickset you are using).

 

[regardstobuck]

It actually tells you what is wrong. Your file doesn't contain cut data. Now why is that? You might have named the line different. Maybe you are exporting the file wrong.

You can double click on your file in the queue and check the last menu "named colors". It will show you what spot colors the file has. Because it's giving this error we know your file doesn't have "CutContour" on it (or rare case, someone has messed up the quickset you are using).

"Because it's giving you this error we know your file doesn't have "CutContour" on it". Unfortunately this isnt true, Cut Contour shows up in the Named Colors on our file. Any other ideas?

 

[balstestrat]

Then the quickset? It has the same?

 

[regardstobuck]

Then the quickset? It has the same?

Yeah, I called Onyx Support and they remoted in. According to them everything checks out and its probably just a re install angle, so hopefully that works.

 

[balstestrat]

Well I guess I was wrong then. Like 9/10 times someone has messed up the file somehow.

 

[regardstobuck]

Thanks for your input. The onyx support sent their print cut file and got the same error.
We reinstalled the software and it’s working great now. Somewhere a file got corrupted we have no idea how.