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plz help with designjet 5500ps uv 60 inch

C

capista

New Member
hello everyone

i am from algeria i have printshop and i use designjet 5500ps uv ink i had problem since 4 weeks ago i got reseat message on cyan and light cyan printhead error message is 5508/ 5506 i tried to reseat them but nothing change i cleaned the contact also no change i bought new cyan and light cyan printhead the machine accepted one printhead the cyan printhead and keep telling me to reseat the light cyan printhead

so plz guyz help me with this coz where i live is very hard for me to get ink and printhead and part for this machine easly plz help me i am hopeless here

second thing i sespect is when open the door of the plotter i saw that the trailing cable is not normal

this is a pic of the trailing cable thank you hope someone will help me with this
 

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V

vladio

New Member
capista said:
hello everyone

i am from algeria i have printshop and i use designjet 5500ps uv ink i had problem since 4 weeks ago i got reseat message on cyan and light cyan printhead error message is 5508/ 5506 i tried to reseat them but nothing change i cleaned the contact also no change i bought new cyan and light cyan printhead the machine accepted one printhead the cyan printhead and keep telling me to reseat the light cyan printhead

so plz guyz help me with this coz where i live is very hard for me to get ink and printhead and part for this machine easly plz help me i am hopeless here

second thing i sespect is when open the door of the plotter i saw that the trailing cable is not normal

this is a pic of the trailing cable thank you hope someone will help me with this
Click to expand...

I would replace that trailing cable first!

I had a similar issue with the magenta printhead, I replaced it with a new one and that fixed the problem. The printhead I had problems with was from ebay and was about 3 year past the "production date". The new head I put in was new and was recognized as soon as it hit the printer.
 
C

capista

New Member
hello my friends i fixed the problem and it was a very simple solution i just cleaned the encoder strip that is it

thanks so much for the reply
 
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