problem with Onyx

[Stan B]

Hi all,
I was wondering if someone can help me with a quick tip help.

All out of blue our Onyx for Jeti printer stopped taking TIF files. It gives an error saying "File format not supported" and "File does not exist". We did not make any changes to anything and just yesterday it was working.

I cleaned all old files that were sitting in Onyx to clear up memory and it did not help.

Any advice ?
Thank you,
Stan

 

[Jet Fast Printing]

That's odd, just checked ours and it still works..... someone install something on the computer since yesterday? Did you try restarting the computer?

 

[Stan B]

We did few restarts with no help,

nothing new was installed.

 

[Jet Fast Printing]

Have you tried to call Onyx? They have been extremely helpful whenever we had issues.

 

[Stan B]

was hoping to fix the problem on the fly,

online is so much easier than calling,

but will call if nothing else helps. Thanks.

 

[Dice]

Have you made sure your on the latest version? Did you try the latest update patch?

 

[Letterbox Mike]

Have you tried ripping old .tiff files that you know have worked in the past, or just new .tiff files? I'm wondering if something is corrupt with the file and non Onyx...

 

[J Hill Designs]

yeah maybe you accidentally switched to a different compression in your tiff creation dialogue somewhere...

 

[eye4clr]

An obscure but easy thing to try is to have the source tiff on the local drive. Don't try to pull it across the network directly into onyx.

I've seen similar problems and their techs have identified an intermittent bug pulling files across networks.