Question rip error sending to mutoh, but not to roland

[netsol]

i am trying to do a couple seating charts for a good friend's daughter's wedding
they sent a pdf (possibly done in illustrator?)
fonts are not attached, (we can find them) so i allowed flexi to substitute arial, to see how the graphics print

sending to my mutoh vj1617h, i get a rip error, pretty quickly

i can, however, send it to the roland sc545ex

i would much rather print on the mutoh, but, not quite sure how to proceed

i made a request for the original file the pdf was made from

any other suggestions? (this is the end of things where i am a rank amateur)

 

[Solventinkjet]

Try bringing their original file directly into production manager without opening first in designer. Production manager doesn't care about font permissions.

 

[netsol]

Try bringing their original file directly into production manager without opening first in designer. Production manager doesn't care about font permissions.

didnt know i could do that

 

[Solventinkjet]

didnt know i could do that

Yup! As long as you don't have to make any edits to the file, opening in production manager usually has fewer problems.

 

[garyroy]

Did you try just importing the PDF into VersaWorks and see how the output looks?
Works for me.

 

[netsol]

i opened in production manager & it worked just fine!
i never knew i could bypass the design portion

 

[Johnny Best]

I have a Mutoh printer. Send me the file.

 

[netsol]

thanks, johnny
solventinkjet was correct, itvwas a fonts permission thing

when he suggested sending the file DIRECTL TO PRODUCTION MANAGER, i was confused.
i was mixing up the rip and print dialog with production manager screen, which has "add a job" & "acquire an image" options.

i am terrible when working in my design software. i am at my best, when equipment needs repair or modification

 

[netsol]

i guess it is obvious that if i am sitting in front of one of the design computers, it probanly means that lunch has been delivered