Roland BN-20 black missing spots

[ReliableSource19]

Hey yall,

I haven't used my BN-20 in a while since I relocated and had it crated and moved with me. At first, it was not printing anything. Then after a few cleanings the colors started coming in however their are spots missing in the black section. I have done so many cleanings and even a head wash with all the lines. I have done a head soak. I posted a picture of the types of cleanings I have done per each test print (after the head soak and wash) and it seems the powerful cleaning messed up the magenta section. When I print the color chart all the colors look good except for the dark blue and anything black has like black fuzziness around the black letters or lines. I am wondering is the printer head damaged completely? Please let me know what you think. Thanks!

 

[dweavers]

When was your last cap top change,? may be well overdue?

 

[Roland Certified Tech]

You have deflected black nozzles and deflected and missing magenta nozzles; possibly but not probably recoverable.
Are you soaking correctly?
Power off, both captop lines clamped, fill captop, park head, let sit for 24-48 hours, run medium clean, nozzle test, any better?
do it again for 2-3 weeks, you may get lucky.
Print in High Quality, unidirectional, error diffusion, bi-cubic settings for best possible quality with damaged head.
Or, replaced head and genuine Roland dampers.
That’s all to it.
Good Luck, welcome to my world.