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Need Help Roland Cam1

J

jfk252

New Member
On starting up my Roland Cam1 GX 24, by pressing blue button, the machine freezes with GX-24 Roland Corp. on the screen, it doesnt progress from there, never happened before, any ideas?
 
Roland Product Support

Roland Product Support

New Member
jfk252 said:
On starting up my Roland Cam1 GX 24, by pressing blue button, the machine freezes with GX-24 Roland Corp. on the screen, it doesnt progress from there, never happened before, any ideas?
Click to expand...

Hey jfk252,

You may have tried this already, but simply unplug the cutter's USB cable and AC cord (from the wall). Leave the AC cord unplugged, for a minimum of 30 seconds, plugin the AC cord only (leaving the USB disconnected) and try using the machine again.

If it works, plug in the USB cord and continue using the cutter.

However, if the issue continues, no need for you to continue struggling with this issue. It's recommended that you contact Roland support and get help with this ASAP. We'll need you to complete our support submission form so we can create a support ticket for you. Go here to submit your info: Product Support Form | Roland

We look forward to helping you and take care,


Roland Technical Support
Roland DGA Corp.
rn
 
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