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Roland TrueVis VG-540 Error Code 0380 (0080)

Q

quickfish

New Member
Printer was working fine one day the next day it tells me channel 4 ink is out so I replace it. After replacing the ink and telling it ink was replaced it continue the start up process. I noticed the pressure pump was cycling a little longer than normal and then it happened... it throws the error code 0380 (0080). I turned the machine off, waited a couple minutes before turning it back on. The time for maintenance prompt came up for tray clean. I told it to proceed and it started up and ran through the damper cycle and then I heard the pressure pump begin to cycle and again it took longer than normal and BAM... same code. I checked the damper sensors and all were good except for head 4. There appeared to be air in channel 4 line. So turned the machine off and did a system bypass to see if I could do a heavy clean, but that didn't work either... same code. I pulled ink through the line using my handy dandy break bleeder and restarted the machine. Again... it starts goes through the process, but when the pressure pump kicks in it throw the code. I am assuming it's the first pressure pump (furthest to the right) since that is the one I see and physically feel trying to process before it throws the code.

Need to know the part number to the pressure pump but I don't have a parts manual so I am not sure what to order.
I would greatly appreciate some input and a link to a parts manual.
Thank you
 
R

Roland Certified Tech

New Member
You are correct it is the right side of head number four. What color do you have in there based on your ink set?
Chances are it is not the pressure pump. I have not had to put a pressure pump in one of these printers for eight years now. It is most likely the print head or the damper filler sensor, could be the damper, you say the filler sensors are good, but how do you know. Why don’t you take the number 8 sensor on the far right and swap it say in the number 4 or six position and see if the error travels with it. Or it is a bad head.
first and foremost question, when was the last time you changed your cap tops?
you can also swap that pump with one of the other pumps and see if the problem travels with it
 
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Q

quickfish

New Member
Roland Certified Tech said:
You are correct it is the right side of head number four. What color do you have in there based on your ink set?
Chances are it is not the pressure pump. I have not had to put a pressure pump in one of these printers for eight years now. It is most likely the print head or the damper filler sensor, could be the damper, you say the filler sensors are good, but how do you know. Why don’t you take the number 8 sensor on the far right and swap it say in the number 4 or six position and see if the error travels with it. Or it is a bad head.
first and foremost question, when was the last time you changed your cap tops?
you can also swap that pump with one of the other pumps and see if the problem travels with it
Click to expand...
Thank you so much for the input. I have white in that channel. I was able to manually pull the ink through it. I didn’t realize I could push the damper arms in to engage the pressure pumps to pull ink. All the pumps engaged so it’s not the pump. Well ALL BUT channel 4 the right most of the 4th print head. The damper arm acts like its spring is broke. It rest against the damper. So I can’t push it in to engage the pump. Should I replace the damper assembly?
I have owned the machine for a year and have not changed the cap tops. Is that an annual thing? I do keep them clean.
 
R

Roland Certified Tech

New Member
yes, Change the cap tops annually.. The damper arms have a little tiny spring in the back on each side.. If you’re not careful with the arms, the springs can pop out if you overexert those arms. If the arms are not springing, you need to replace the damper.
keep a reminder there are two sets of pumps. There’s a pressure pump that is individual to each side of the print head. There is also the cleaning pump that is after the cap top. It is for both sides of the head. I actually have had to replace one pressure pump for the white a few years ago. This white works better than any other Roland white ever has.
so basically, no spring in the arms you’ll most likely need a damper. By a genuine Roland damper from your dealer.
 
Q

quickfish

New Member
Thank you. I will get one ordered and the cap tops. Do you have a video of how to replace the damper and/or cap tops?
 
Q

quickfish

New Member
The damper FINALLY CAME IN (dang UPS lost my package). I pulled the head (#4) removed the damper and the damper and arms looked fine. The right arm (if looking straight on) was working as it should. I replaced it anyway. Made sure the cap tops were all clean and started it up and got the same code 0380 0080. The right damper arm on head 4 was limp again. I moved the sensors for head 4 to head 3 and got the same code. Will try swapping the pumps and see if the error travels.
 
Last edited:
Q

quickfish

New Member
UPDATE: It was the recirculation pump. The rubber flaps on the inside of the pump were both broke. I replaced it (and the other recirculation pump since I was already doing one) and the error cleared itself once I got the ink cycled through. Before replacing the pumps I replace the damper and damper sensor on head 4 and still got the error. I flushed the white line and still got the error. It took me two weeks before I finally broke down and pulled the pumps because it looked like a nightmare... BUT Changing out the pumps was fairly easy (30 mins in and out) and the parts came from Digiprint. Thank you all for your input!
 
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