tnawards
New Member
Hello all,
I am having a major issue that is turning in to a major headache. I have a Sp-540v connected via crossover cable directly to a computer. This setup has worked flawlessly for 2 years. Recently after a power outage the printer has lost communication with the printer. NetTools shows no IP address nor will VersaWorks recognize the printer.
Heres where the fun really begins.....
After contacting Roland and going through resets and restarts they recommended contacting my Roland Tech guy which I did. Sounded like my print server/network card had gone bad. Roland Tech came out, reset card(he wasn't sure if he did it correctly so he called Roland), tried a new cable, hooked up printer through his computer, still no communication. Came to the same conclusion as the phone tech.
Heres the kicker......
New card is $800 BUT THEY CAN'T GUARANTEE THIS WILL FIX THE PROBLEM, NON REFUNDABLE FIX OR NO FIX AND THEY CAN'T GET THE PART UNTIL SEPT 25. They can't diagnose their own machine and guarantee a fix. Whats the use of paying a CERTIFIED TECH to come out if they are just going to throw parts at it and hope for the best. I can do that! He of course mentioned (TWICE) that if I had the extended warranty thats what they would do.
If anyone has any suggestions or knows of anyone who can correctly diagnose this problem please let me know.
I am having a major issue that is turning in to a major headache. I have a Sp-540v connected via crossover cable directly to a computer. This setup has worked flawlessly for 2 years. Recently after a power outage the printer has lost communication with the printer. NetTools shows no IP address nor will VersaWorks recognize the printer.
Heres where the fun really begins.....
After contacting Roland and going through resets and restarts they recommended contacting my Roland Tech guy which I did. Sounded like my print server/network card had gone bad. Roland Tech came out, reset card(he wasn't sure if he did it correctly so he called Roland), tried a new cable, hooked up printer through his computer, still no communication. Came to the same conclusion as the phone tech.
Heres the kicker......
New card is $800 BUT THEY CAN'T GUARANTEE THIS WILL FIX THE PROBLEM, NON REFUNDABLE FIX OR NO FIX AND THEY CAN'T GET THE PART UNTIL SEPT 25. They can't diagnose their own machine and guarantee a fix. Whats the use of paying a CERTIFIED TECH to come out if they are just going to throw parts at it and hope for the best. I can do that! He of course mentioned (TWICE) that if I had the extended warranty thats what they would do.
If anyone has any suggestions or knows of anyone who can correctly diagnose this problem please let me know.
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