...but sometimes the art of being a good business is being a good middleman (Loosely quoted from Layer Cake I think!).
There is often nothing wrong with outsourcing & we would much rather do this & keep a customer than loose them to a competitor who is able to offer them the "full package" who also may be only outsourcing certain elements.
We are a
sign making shop mainly focussing on corporate signage, vehicle graphics / wraps etc. & we used to turn down a number of enquires for
paper products such as business cards / flyers etc. because we don't do them in house until I decided this was a mistake.
Pre Ai / Canva type BS a lot of our customers wouldn't know where to start designing these types of things and even now I'm certain we can do it quicker and make it look more professional than what the majority of the general public can especially if they are an existing customer & we already have a decent amount of assets on file.
In general pretty much all stickers / decals we produce in house but there are a few exceptions such as when the volume is very high & it's something considerably time consuming for us, say for example 5000 die cut stickers, it just makes more economical sense to outsource.
Yes we don't make as much profit as if we were to do it ourselves but these are often repeat orders & can be quoted, outsourced and forgotten about in as less than ten minutes compared to X amount of hours labour - sometimes it's just a no brainer.
I think the important things with outsourcing anything are finding a reliable supplier (possibly trade only) that also has an emphasis on quality and not just volume & having knowledge of their products, the lifespans, durabilities & practicalities as well as the lead times and costs so you can convey this to your customers in a transparent manner. If a product is outsourced, we don't hide this & explain that these are typically outsourced via our suppliers as this is the most cost effective solution currently available.
Deciding to outsource certain products that you wouldn't normally produce in house can also be a great way to test a market for something you may wish to diversify more into in the future.