Hi.
We're having a problem where our F1612 using the drag module + drag knife tool is intermittently damaging our material. When it's going between cuts, it will sometimes drag across the material without lifting the blade, damaging the job. We mostly use the tool for reflective, in case that's relevant. It's definitely making it an expensive problem.
I played with the tool a little bit in my hand, and it wasn't springing back to the "up" position as easily as I felt it should have. I played with it a bit and now it's going right back (to the up position) when the tool is out of the machine, but the problem on the machine is still happening.
Visually, the spring inside the tool looks good. Our dealer is unresponsive (shout out to DDP/Piedmont!) We've tried slowing down the cutting, but that doesn't seem to affect the speed of the tools between cuts so we're not able to really get a better idea of what's going on.
Any suggestions?
Thanks
We're having a problem where our F1612 using the drag module + drag knife tool is intermittently damaging our material. When it's going between cuts, it will sometimes drag across the material without lifting the blade, damaging the job. We mostly use the tool for reflective, in case that's relevant. It's definitely making it an expensive problem.
I played with the tool a little bit in my hand, and it wasn't springing back to the "up" position as easily as I felt it should have. I played with it a bit and now it's going right back (to the up position) when the tool is out of the machine, but the problem on the machine is still happening.
Visually, the spring inside the tool looks good. Our dealer is unresponsive (shout out to DDP/Piedmont!) We've tried slowing down the cutting, but that doesn't seem to affect the speed of the tools between cuts so we're not able to really get a better idea of what's going on.
Any suggestions?
Thanks