Summa GoSign

[trebor8820]

Has anyone had issues with Summa GoSign not importing files correctly? We ran our plotter off of one specific computer for a while, and we eventually needed to switch it to a different computer, but when we open files on that computer to send to the plotter, there are often characters missing from the file (usually i's or l's). However, if I open the same exact file on the computer that was previously used, everything looks as it should. I cannot even fathom where to begin troubleshooting in this situation. Do you guys have any thoughts?

 

[Boudica]

Is it just on text? and is the text outlined?

 

[trebor8820]

I haven't noticed it on any shapes, necessarily, but yes the text is outlined so I suppose the right circumstances would relate to other shapes as well. Most of what we cut is text-based (albeit outlined) so if it does it in other circumstances, I haven't encountered those circumstances as of yet.

 

[danno]

We had the same issue with GoSign. We were told to go to the previous version of the software. We haven't had the issue from that day.

 

[trebor8820]

We had the same issue with GoSign. We were told to go to the previous version of the software. We haven't had the issue from that day.

I'll give that a try, thank you!

 

[Christian @ 2CT Media]

GoSign is buggy as heck sometimes. We just had to downgrade from the V3 because it flipped the camera orientation 180 degrees and would no longer read the marks

 

[trebor8820]

Oh my. So, we updated the software and it fixed the problem. Thanks guys!