Summa Sign Pro cutter D1400 issue

[WB]

I'm having and issue with my cutter and OPOS Cut.. the laser for optical sensor isn't working (little red light is off) everything else works but I can't do any OPOS cuts..

anyone have any ideas? bad connection.. trailing cable?

 

[Letterbox Mike]

I'd say maybe take the cover off the head and make sure all the cables are tight. If that doesn't fix it, call Summa tech support, they are the best in the business if you've never dealt with them before.

Otherwise, software maybe? Dunno if if the software you're cutting from can turn it on or off, I assume it can't, the OPOS sensor on our S160 is always on, not sure if it's different on the D series or not.

 

[Rooster]

+100 for Summa Tech support.

They'll walk you through figuring it out. I've never dealt with more knowledgeable phone support than Summa's.