I've owned this machine for over 5 years and am very familiar with it and it has never given me a single problem. I just bought a heat press and decided to start working with Heat Transfer Vinyl. I purchased some 15" pieces of FDC HTV and loaded it into the machine but the display says "LOAD MATERIAL". I've tried shifting the vinyl around and moving pinch rollers to get the cutter to sense the material but nothing works. Just to make sure, I loaded a 15" roll of sign vinyl and it immediately indicated "Lower Pinch Rollers" on the display indicating that it was ready to go. I'm not sure what to here. Has anyone encountered this or does anyone know what to do here?
Thanks in advance.
Thanks in advance.