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"Turn Cutter Off! Pinch Rollers Are Not Found."

Eggleston

New Member
Getting this message and cannot do anything with the cutter. I'm guessing it has to do with the pinch roller sensor, but I have no idea how to go about fixing it. Just barely out of warranty and have things that I need to get printed and out the door quickly. Can anyone give me some insight with this issue? I wasn't able to find any solutions online so far. Thanks.
 
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