jaredTheUnreal
New Member
Hey guys. First time poster here. Been trying to figure out my problems for a long time here, and thought it was humidity, but I'm starting to even doubt that problem.
A little preface is that we bought this printer and currently have it in the back of a LARGE room. I don't know the exact square footage, but I'd say it's roughly the size of a small sign shop.
The problem started about a year after we bought the printer, which would let us begin around March of 2012. I started getting skewed prints. Called up my closest Roland service provider and they came in and replaced the encoder strip, which fixed it -- for a while.
The next visit was about 6 months down the line and the same thing started happening. Media wasn't being measured correctly, skewing, etc. The guy came in and told me it was probably the dry weather we were having and that I should get a humidifier. He fixed it again and this time switched out the sensor. I bought the humidifier and bought rubber mats to put underneath the printer to avoid getting static on the media, which caused some spray to go on our encoder strip. I thought this would end our problem.
3 months later, same damn problem. This time, they're telling me they NEVER see it screwing up this frequently. We basically clean the entire machine from head to toe, replace the motor (it was going anyway), and the encoder strip...AGAIN. At this point I'm at my wit's end. It always seems to happen before price increase season (I work at a beer wholesaler and I make signs pretty much all day). Anyways, everything gets replaced and everything's fine.
3 months after that it's happening again. No skewing this time, but I know the signs when I see them. I'm getting misreads on the media I'm putting in. It's reading ~63" (roughly the entire width of the print area) when it should be closer to ~54". Now, even when I click "Cut Media" the damn arm doesn't even come down.
I simply can't fathom why it's doing this NOW, as it's been more humid in this room in the last 3 months than it has since I first started working here. I have NO IDEA what I can possibly do to prevent this from happening. I have a humidifier hitting the media as it feeds, I have it all sitting on a rubber mat, I look for warning signs, etc. It keeps happening. I feel like this is a quarterly inevitability. I hate having to get into these panic attacks not being able to do my job because this keeps happening.
Things to keep in mind here is that there HAVE been some minor jams in wrinkling media due to the humidity that I can't avoid even with the clips on. Even if I turn the humidifier off, it still does it.
I just don't know if there is literally anything I can do. It seriously makes me want to just quit my job. This is $12,000+ machine and I just can't keep fixing it over and over again every few months. It doesn't help that I have to wait weeks for the guy to show up. It slows down my workflow and kills my motivation and gives me panic attacks like no one's business.
I don't know if anyone has anything they can relate to that can help me.
A little preface is that we bought this printer and currently have it in the back of a LARGE room. I don't know the exact square footage, but I'd say it's roughly the size of a small sign shop.
The problem started about a year after we bought the printer, which would let us begin around March of 2012. I started getting skewed prints. Called up my closest Roland service provider and they came in and replaced the encoder strip, which fixed it -- for a while.
The next visit was about 6 months down the line and the same thing started happening. Media wasn't being measured correctly, skewing, etc. The guy came in and told me it was probably the dry weather we were having and that I should get a humidifier. He fixed it again and this time switched out the sensor. I bought the humidifier and bought rubber mats to put underneath the printer to avoid getting static on the media, which caused some spray to go on our encoder strip. I thought this would end our problem.
3 months later, same damn problem. This time, they're telling me they NEVER see it screwing up this frequently. We basically clean the entire machine from head to toe, replace the motor (it was going anyway), and the encoder strip...AGAIN. At this point I'm at my wit's end. It always seems to happen before price increase season (I work at a beer wholesaler and I make signs pretty much all day). Anyways, everything gets replaced and everything's fine.
3 months after that it's happening again. No skewing this time, but I know the signs when I see them. I'm getting misreads on the media I'm putting in. It's reading ~63" (roughly the entire width of the print area) when it should be closer to ~54". Now, even when I click "Cut Media" the damn arm doesn't even come down.
I simply can't fathom why it's doing this NOW, as it's been more humid in this room in the last 3 months than it has since I first started working here. I have NO IDEA what I can possibly do to prevent this from happening. I have a humidifier hitting the media as it feeds, I have it all sitting on a rubber mat, I look for warning signs, etc. It keeps happening. I feel like this is a quarterly inevitability. I hate having to get into these panic attacks not being able to do my job because this keeps happening.
Things to keep in mind here is that there HAVE been some minor jams in wrinkling media due to the humidity that I can't avoid even with the clips on. Even if I turn the humidifier off, it still does it.
I just don't know if there is literally anything I can do. It seriously makes me want to just quit my job. This is $12,000+ machine and I just can't keep fixing it over and over again every few months. It doesn't help that I have to wait weeks for the guy to show up. It slows down my workflow and kills my motivation and gives me panic attacks like no one's business.
I don't know if anyone has anything they can relate to that can help me.
