Versaworks 4.8 printing "white" when I don't have white ink

[dfelty]

I have a VS-640 running Versaworks 4.8 and I had to reinstall recently and lost all of my settings. I know there was some setting I changed to prevent white from trying to print but I can't for the life of me remember what it was. Basically I want to be able to send a file with a white background and have 0 color output anywhere there is white. Right now it is printing like a very light hazy blue color (photo attached) anywhere there is white in my file.

 

[MrDav3C]

First thing I would check is to ensure the artwork is exported in CMYK and not RGB.

 

[Kemik]

A white background will not print as white, you have to use a named spot color for the VS-640 and VersaWorks to print white.
Maybe your background is not 0% CMYK?
We have printed artwork supplied by the client in the past, and they complained that the background was not white, well the file may have looked white on screen, it was not 100% white, so it had a slight tint when printed. We assumed they wanted it this way as it was the way the art was supplied.

 

[dfelty]

Our artwork has always been exported in RGB to this printer. Maybe it's not a versaworks setting that got changed and it's an illustrator export setting that got changed.

 

[Lucky Sky]

It could also be that the white in your palette isn't white. Been there, done that. :/

 

[White Haus]

Maybe your background is not 0% CMYK?

^This

 

[Joe House]

Go to the color settings page in your Queue default settings where you pick your profile. Down at the bottom, you'll see color management settings. Click on advanced and look for "Preserve Primary Colors"

 

[cornholio]

Could be a absolute rendering intent simulate the paper color.

 

[Kemik]

Post the file.

 

[dfelty]

Go to the color settings page in your Queue default settings where you pick your profile. Down at the bottom, you'll see color management settings. Click on advanced and look for "Preserve Primary Colors"

Just tried this. Printed part of the original file and then printed with that box checked and still got the same result.

 

[dfelty]

Post the file.

Won't let me post an .eps

 

[dfelty]

UPDATE - Figured out the issue - Definitely an illustrator export issue. Just opened original .ai file and exported from another computer, no white printing. Opened export settings from "white printing computer" and the only difference was the attached checkbox wasn't checked. Fixed that and now no white printing.