Versaworks File Error

[ImpactSignCo]

Hi all,
Just wondering if anyone else has come across this error with Versaworks and what they did to remedy it. It seems to be happening more and more frequently. My usual fix is to simply restart Versaworks and/or my computer, trying to clear the cache. After restarting, I am usually able to input the exact same file that was causing the error successfully. Today, I did just that and two files later, it came back.
I am running Versaworks 5.5 on a Windows 10 machine.
Thanks!

 

[P Wagner]

You do not mention what the file format of the offending file(s), but I am guessing that they are likely some type of Postscript-based file, such as EPS or PDF. These files are more prone to causing RIP errors and output anomalies than simple raster-based formats like TIF or JPG.

If the file is postscript-based, try the following steps in the design application (Illustrator / Corel etc):

1) Reduce or eliminate vector effects where possible, including transparency and filter effects.
2) Where they cannot be eliminated, attempt to flatten them.
3) If that doesn't give the desired effect, rasterize those objects only
4) Worst-case is to bring the file into Photoshop and rasterize the entire thing there. This will remove spot colors and convert cut paths into pixels, so this is really the last option. Save as an Uncompressed TIF for best results.
After doing this step, you would need to being the pixel-based file back into a vector design app like Illustrator to add cut paths or other vector objects.

Paul

 

[ImpactSignCo]

The file type is PDF or EPS due to adding Contour Cut Lines, so flattening/rasterizing it really isn't an option.
I know that Verwaworks in a bit finnicky about a lot of transparencies and effects, so I don't add them often or at all without flattening. In this case, it's a flattened bitmap with a circle overlay for a contour cut line. Pretty basic, so I'm not sure why Versaworks keeps kicking it back.

 

[ImpactSignCo]

This happens to me at random and the only thing that fixes it is rebooting Versaworks.

It will happen with any file type and will pop up with all files after it starts, and is only corrected once rebooted.

Exactly the same here. So odd...

 

[Behrmon]

I've noticed this glitch happening more frequently over the past few months. It's odd that simply rebooting VW resolves it. This isn't an issue of an effect or file type color setting etc.., I can simply reboot VW and the exact same offending file loads, fairly empty due and all.

 

[ImpactSignCo]

The only frustrating part is that we run three machines off of Versaworks, so when the error occurs and I am trying to upload to Versaworks while something is printing, I have to wait the length of the print before I can restart Versaworks to add more files. And watching printers print is like watching grass grow when we are trying to get things done...

 

[Behrmon]

The only frustrating part is that we run three machines off of Versaworks, so when the error occurs and I am trying to upload to Versaworks while something is printing, I have to wait the length of the print before I can restart Versaworks to add more files. And watching printers print is like watching grass grow when we are trying to get things done...

Agreed, it's incredibly frustrating to have to wait for one printer to finish it's task before being able to load other jobs.