VersaWorks update problems?

[phototec]

I just updated Roland VersaWorks to the latest version (5.2.2 I think), and after the update when I launch the application I get an error message saying: "A connection with the server could not be established".

I have tried several times, however I get the same error message.

I went to the Roland website for help, however it says my warranty has expired, and will not offer any help, so how do you get in contact with customer support to help with a problem like this?

Also, is there anyway to go back to the previous version that was working?

Thanks for any help

 

[player]

Use Peck to find the IP address of your printer and make sure that vw has the correct ip...?

 

[phototec]

Use Peck to find the IP address of your printer and make sure that vw has the correct ip...?

What is Peck?

 

[player]

Peck is a small program from Roland that will find your printer...

 

[SkyPrintAlex]

Did you manually set your IP on the printer? Once I did an update and it reset the IP.

 

[Andrew O]

I'm not sure what message you got at the website. While we do have a serial number lookup tool that will allow you to verify warranty status for phone support, the screen you are referring to should also provide the link to the email support form, as well as links to the library of content for your specific device. From most screens in the support site, there is also a link to "Email Support" just under the top navigation bar. If you fill out the form, a tech will usually get back to you the same day. Your dealer might also be a good resource.

 

[CS-SignSupply]

The message "A connection with the server could not be established" refers to the Roland Update Server, not the printer...

Reboot and check all network connections.

Another tip, when performing VW Updates, I recommend updating the Application Updates only first... then the profiles.

 

[phototec]

I'm not sure what message you got at the website. While we do have a serial number lookup tool that will allow you to verify warranty status for phone support, the screen you are referring to should also provide the link to the email support form, as well as links to the library of content for your specific device. From most screens in the support site, there is also a link to "Email Support" just under the top navigation bar. If you fill out the form, a tech will usually get back to you the same day. Your dealer might also be a good resource.

Yes, I completed the email support request right after posting on here, however I have still not received any help from Roland.

I have updated VW many times in the last 5 years, and never had any problems.

I just want Roland to explain why I'm now getting the ERROR.

 

[CS-SignSupply]

Another thing to try is to simply disconnect the network connection, reboot, re-connect and check for updates again. Sometimes DNS be the problem.

 

[phototec]

Another thing to try is to simply disconnect the network connection, reboot, re-connect and check for updates again. Sometimes DNS be the problem.

Bobby, your a genius---------Turned off the main power to the printer, disconnected the network connection, turned on main power, re-connected the network cable, and NOW VW is working again........Yea!

As mentioned, after the VW upgrade I kept getting error as shown below: