VS540i Light Grey dropping out

[splizaat]

Hey Guys,

This is the only issue we've had in a year and a half on our VS540i, so I suppose you could say we're doing pretty good! The light grey channel appears to be dropping about 50% first thing every morning that we fire the machine up. Then if we run a medium clean, or two, it'll clear out and show 100% again for the rest of the day. The next morning we fire the machine up and light grey has dropped 50% again. This happens every morning it seems.

We have replaced the capping station last week and felt wiper and still having the same issue. The problem appears ONLY on light grey channel. The only other thing I can think of would be a damper?? Would that cause this?

EDIT: Also, today I did change out the light grey cartridge to see if it could possibly be the cartridge (hey, anything helps right?). I won't know if this works for a few days.

Any help appreciated

 

[CS-SignSupply]

OEM or aftermarket cap assembly?

Air leak, fail to cap and seal the head, damper possible.

Was the Light Black Cartridge you pulled out empty or close to empty?

 

[splizaat]

Light Black was low when I swapped it.

It was replaced with OEM cap station

 

[splizaat]

Still experiencing this issue. So far these have been done:

-I replaced cap station
-I have soaked head overnight in cleaning solution (poured into cap with printer off, then locked head back into position overnight)
-I have replaced felt strip
-Tech has come and replaced damper
-While tech was here, he sucked ink through cap station and there were no air bubbles

Somewhere it's losing suction overnight. Once I run a medium clean in the morning and get the grey cleared back up and 100% firing again, it runs all day and someimtes the next day (if I run the printer late). But if it's sits too long overnight, grey drops again until I run medium clean again.

 

[splizaat]

zStill having this issue after adjusting "flush adjustment"

Someone else has popped up through private message in Georgia with the EXACT same printer, and the EXACT same symptoms as us with only their light grey dropping out as well. Their tech has also been out to try and fix it with no success. If a third pops up, I know it's not coincidence....

 

[splizaat]

After three months, two tech visits, two phone calls to Roland (who simply told me to call my tech and use them as a last resort), replacing a couple hundred dollars in parts and having everyone tell me we have no solution......I called a NEW tech here in town who said he has seen this issue a couple of times already and was able to solve the issue in two minutes over the phone. It was 100% Roland's fault, and now we're stuck being out a couple hundred dollars when the newest firmware update fixed it. To backup my findings, there's another shop in Georgia who has the exact same printer, and exact same ink configuration and they fixed his by also changing firmware versions.

So in this case, how do we get our couple hundred dollars back for replacing perfectly good parts + tech labor, chasing a problem that Roland created with a firmware update? Only to fix it with a new firmware update three months later - telling me that CLEARLY someone at Roland knew it was an issue, regardless of how many times we called and they said no one has heard of this issue, just keep replacing parts. Roland has a way of never admitting fault - I've seen it over and over again on these forums....It really sucks.

In the good news, other than this issue, it's been a pretty good workhorse. Just wish they didn't abandon customers the few times they do actually have issues.

 

[splizaat]

UPDATE::: Roland called us today and was more than helpful in offering to ease the pain a little bit by sending out some ink to make up for our out of pocket expenses. This is the first time Roland has blown my mind with service, and we're feeling much better about them backing us as a customer...we don't have much of a voice as customers it seems, so forum posts are a last ditch effort. In this case our voice was heard, and Roland did something that restored some faith for us.

 

[JP4]

Little late on this post. Update on my similar issue. Bobby and his crew from CS sign Supply was on my issue from the start. It was a puzzling issue that was finally fixed w/ a ton of effort from CS Sign Supply and Roland. We did several things to the machine with the last was a firmware change. I have been involved with a few different business over the years and having issues with the equipment is going to happen. Its t how well the companies that service your equipment handles those issue. A++ for Bobby and CS Sign.
~JP

 

[splizaat]

Little late on this post. Update on my similar issue. Bobby and his crew from CS sign Supply was on my issue from the start. It was a puzzling issue that was finally fixed w/ a ton of effort from CS Sign Supply and Roland. We did several things to the machine with the last was a firmware change. I have been involved with a few different business over the years and having issues with the equipment is going to happen. Its t how well the companies that service your equipment handles those issue. A++ for Bobby and CS Sign.
~JP

Bobby IS INDEED an incredible tech. i REALLY wish we lived in Georgia...he's been super helpful on any phone calls we've made to him.

Enjoyed chit chatting with you over the last few months about our issues.