It's been a while since I've posted. I needs some input from the group. I use pricing software for all sign and decal orders. I have a customer who orders once every few months, they get decals that we have on file and the amounts vary. Some times they get half what they got on a previous order and are always surprised that they cost more, even though I explain that the cost is based on the current and not previous orders. I tell them this is industry standard, am I way off base here?