stephane
Merchant Member
DIGIPRINT SUPPLIES is the world leading one-stop online shop for the wide-format printing market. Established in 2007, we were the first company in the world to offer dedicated solutions to this market online, and today we continue to lead the industry, offering innovations and opening information to empower printing professionals all around the world.
We are looking for a driven and passionate engineer to support our growth in the United States.
Do you thrive in a fast-paced challenging environment? Do you want to be part of a success story? In that case you just might become our new colleague.
MISSION
The technical support engineer will be responsible for providing technical support to our US customers.
The ideal candidate is also autonomous, highly energetic and inspired to take part in a new local branch. We need a sharp and disciplined individual who has a passion for the wide format printing technology and loves achieving excellence in customer support.
The Technical Support Engineer should be resident in Miami, Florida.
KEY RESPONSIBILITIES
- You will be responsible for the accurate administrative follow-up of customer technical inquiries,
- On a daily basis, you will interact (via email and telephone) with wide format printer operators and technicians,
- You will resolve inquiries within the agreed timings and escalate further where needed,
- You are the first point of contact for customers in case of a defect, outage or problem,
- You are a good listener who is able to identify customer needs. You feel comfortable further inquiring a customer to clearly identify the issues,
- If you cannot resolve a customer inquiry yourself, you will discuss this internally, and provide customer feedback within the agreed timings. You take ownership of the customer inquiry and strive to come to result-driven solutions,
- You must obtain a professional manner at all times, remain courteous and strive to deliver excellent customer services.
- Contribute to a corporate culture centered on cultivating and maintaining excellent customer service,
QUALIFICATIONS
- Engineering degree in electronics,
- First conclusive experience in technical support,
- In depth knowledge of wide format digital printers (i.e. Mimaki, Roland, Vutek),
- Good team spirit, active with a team.
WHAT WE OFFER
We offer a motivating and challenging position in an international leading company. We offer a very competitive salary package based on your profile.
Job Type: Full-time from September 2017
Apply to hr@digiprint-supplies.com
We are looking for a driven and passionate engineer to support our growth in the United States.
Do you thrive in a fast-paced challenging environment? Do you want to be part of a success story? In that case you just might become our new colleague.
MISSION
The technical support engineer will be responsible for providing technical support to our US customers.
The ideal candidate is also autonomous, highly energetic and inspired to take part in a new local branch. We need a sharp and disciplined individual who has a passion for the wide format printing technology and loves achieving excellence in customer support.
The Technical Support Engineer should be resident in Miami, Florida.
KEY RESPONSIBILITIES
- You will be responsible for the accurate administrative follow-up of customer technical inquiries,
- On a daily basis, you will interact (via email and telephone) with wide format printer operators and technicians,
- You will resolve inquiries within the agreed timings and escalate further where needed,
- You are the first point of contact for customers in case of a defect, outage or problem,
- You are a good listener who is able to identify customer needs. You feel comfortable further inquiring a customer to clearly identify the issues,
- If you cannot resolve a customer inquiry yourself, you will discuss this internally, and provide customer feedback within the agreed timings. You take ownership of the customer inquiry and strive to come to result-driven solutions,
- You must obtain a professional manner at all times, remain courteous and strive to deliver excellent customer services.
- Contribute to a corporate culture centered on cultivating and maintaining excellent customer service,
QUALIFICATIONS
- Engineering degree in electronics,
- First conclusive experience in technical support,
- In depth knowledge of wide format digital printers (i.e. Mimaki, Roland, Vutek),
- Good team spirit, active with a team.
WHAT WE OFFER
We offer a motivating and challenging position in an international leading company. We offer a very competitive salary package based on your profile.
Job Type: Full-time from September 2017
Apply to hr@digiprint-supplies.com
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