XC-540, Versaworks and an X-Rite DTP-41, anyone get it to work?

[flyinhawaiian968]

Okay, got the above equipment and have been in contact with Roland about this issue. Seems Versaworks has a DTP-41 listed for measurement instruments, but not the newer (which is still an old unit!) USB version.

Roland took over a week to get back to me, and after discussing it with their software department, they have decided that they have no clue about the usb version of the DTP-41, stating only that I should "try to find out what virtual port (COM#) the USB is using for your product and put that in the COM Settings for it"!

I've never heard of a "virtual com port" for usb connections, anyone else? Maybe I'm missing something here, but it sounds like a pass-the-buck memorandum.

In any case, all I wanna do is figure out if anyone has indeed gotten a dtp 41 USB unit to work with Versaworks properly. Was there another cable that should have come with my (used) unit that makes it a serial device? I'm thinking this may be the only way to get it to work properly, unless there's another software program that will write RVW profiles for Versaworks, which I have no problem doing!

Thanks,
Chris

 

[Rooster]

What color is it?

The older units were an off white and the (newer) USB units were gray. Considering X-Rite wanted $750 to upgrade my DTP41UV to a USB cable I would have to assume it's more than just a cable swap.

Try contacting X-Rite and see if there's any way they can help you find out about the virtual port.

Good Luck.

 

[signage]

Chris did you go into Device manager and see if it shows up under a com port. I have a Belcan USB to com device and this is what I think they are talking about.

 

[flyinhawaiian968]

Rooster, color is gray, its a DTP41B, came only with a USB cable. Signage, it shows up as a usb device only under USB devices in windows device mgr. Only COM port is COM 1, which is the physical port on the motherboard.

I've emailed X-Rite a few weeks ago, didn't get a response, have sent another email via their online support this time, will see if they respond.

Chris