XG - 640 is this within spec? no way right?

[Micheal]

I have an xg-640 brand new, when printing small text its have to print on banner mode or text does not come out crisp my rep says its within spec but on high quality mode it is blurry.

Tech thinks those modes put too much ink down with too many passes and that's why.

my print almost look like it has slight doubles when using a loupe. First pic is high quality mode second is banner mode.
Is he right or is there something else causing this... shouldn't high quality mean better?

need advice, its a staggered print head not sure if hes just having a hard time aligning it or if there's something else causing this.

here is text print image of text


here is an image of my calibration lines, is it normal to have the extra line there???

 

[victor bogdanov]

Try printing in Uni directional, something is not right but unidirectional might be a temp fix

 

[Micheal]

Try printing in Uni directional, something is not right but unidirectional might be a temp fix

Oh beleive me ive tried every setting in this application nothing works besides banner mode 4 pass.

 

[balstestrat]

New machine??? Hell no, return that faulty if they can't fix it.

 

[Micheal]

New machine??? Hell no, return that faulty if they can't fix it.

Ya thats what I said there's no waybthat operating correctly

 

[Micheal]

Here's some more text from text print

 

[Signstein]

How's the humidity in your shop? I've been noticing some static lately with moisture percentages down in the teens.

 

[Micheal]

How's the humidity in your shop? I've been noticing some static lately with moisture percentages down in the teens.

Its a basement im pretty sure humidity is good, I have had my old surecolor epson running down here for 5+ years without any issues with static so i dont think its that but im not 100% sure how can i test if that is the issue?

 

[signheremd]

Calibration looks off. I'd say your sales rep needs to calibrate the machine. Victor's suggestion of using Unidirectional may get you quality until the rep comes out (bidirectional prints in both directions, but the head alignment must be calibrated so the second pass lines up with the first pass). A lot of printers use two heads and they must be aligned or you get something like this...

 

[Micheal]

i saw him line up all the lines i actually have the test patterns for the head alignments, would you be able to tell by them?

 

[White Haus]

The tech's logic doesn't make sense to me.

More passes/slower head speed should result in crisp prints.

How do those same prints look on your Epson?

Regarding testing the static/humidity................get a hygrometer to see. Keep it at 40-50% to keep your printer happy.

 

[Micheal]

Here is head alignment print

 

[Micheal]

The tech's logic doesn't make sense to me.

More passes/slower head speed should result in crisp prints.

How do those same prints look on your Epson?

Regarding testing the static/humidity................get a hygrometer to see. Keep it at 40-50% to keep your printer happy.

I agree, it didn't make much sense to me either. He has been trying his best and very helpful. I just don't understand how low quality means better when on every other machine ive used thats not how it worked.

If i slow my machine way down from 900 to 400, i get OK results in uni but not perfect however that's snail speed.

 

[Micheal]

The tech's logic doesn't make sense to me.

More passes/slower head speed should result in crisp prints.

How do those same prints look on your Epson?

Regarding testing the static/humidity................get a hygrometer to see. Keep it at 40-50% to keep your printer happy.

Same print on epson was nice and crisp, on high quality setting.

head died on epson i like print and cut because i dont laminate so i can just setup a bunch of prints and walk away but what a headache this is becoming.

 

[RabidOne]

We used to get that on our HP 550 when the head was too high.

 

[thesignpost]

Check head height

 

[Micheal]

Check head height

Height is low

 

[cornholio]

This ist definitely not the quality, you can expect from a XG.
I had the training on this machine lately an installed one in our showroom.
With good adjustments, it prints crisp fonts down to a size you need a magnifier to read.( my eyes are good close up...)
I can see some nozzle spray in your samples. You should get this fixes during warranty.

 

[Micheal]

This ist definitely not the quality, you can expect from a XG.
I had the training on this machine lately an installed one in our showroom.
With good adjustments, it prints crisp fonts down to a size you need a magnifier to read.( my eyes are good close up...)
I can see some nozzle spray in your samples. You should get this fixes during warranty.

Can you do a test print for me?

 

[unmateria]

Printhead is too high even in low... Dont know that machine, but in mutoh we have 2 excentrical nuts on the carriage to adjust properly. Make a new profile too using just small dots too. And try other media too, static can be affecting too. The printhead test is ok or shows deflected noozles?